Product Expert, Omni
Customer Support
€53-85k
+ Equity
3 days a week in office
Business intelligence and data platform
Be an early applicant
Business intelligence and data platform
21-100 employees
Be an early applicant
€53-85k
+ Equity
3 days a week in office
21-100 employees
Company mission
To help people do their best work with data that meets them where they are.
Role
Who you are
- Strong SQL skills (specifically for analytics) and 1+ years in data analytics or business intelligence preferred
- You genuinely enjoy daily interaction with customers and have a natural desire to teach and help others
- You love digging into the "why" behind a technical issue and are always eager to learn new tools
- You can translate complex data concepts into clear, actionable advice, both in writing and verbally
- Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process
What the job involves
- We are looking for a Product Expert to be the face and heart of the Omni experience. You’ll blend technical SQL expertise with a passion for high-touch support, helping users solve complex data problems while serving as the essential bridge between our customers and our Product and Engineering teams
- Become a deep expert in Omni’s platform and best practices to guide users and partners via Slack
- Act as the primary expert for customers and partners via Slack, while surfacing feature requests and reproducing bugs to improve the product
- Deliver "above-and-beyond" technical help, digging deep to find creative solutions to complex data questions
- Give voice to customer needs in internal discussions with Product and engineering Partner with Product, Engineering, and Marketing to share usage trends, report bugs, and surface feature requests
- Build trust-filled advisory relationships and contribute to our community site with troubleshooting guides and design patterns to enable self-service
- Work with Solutions Engineering to identify trends and recommend new tools and product improvements that make data teams more successful
Our take
The founding trio behind Omni led teams at major business intelligence startup Looker (now owned by Google), as well as data integration company Stitch. During their time at these companies, they learned that the more business intelligence teams aspire to be data-driven, the more data they have to integrate and query, and as a result, the more complex it becomes to analyze.
In a bid to outperform their previous employers, Omni’s business intelligence software features a centralized, structured platform which is designed to be more user friendly, while still allowing data analysts the freedom and flexibility of a more advanced BI stack.
It’s not only Looker that Omni has to contend with, however. The likes of Pyramid Analytics and Metabase are growing quickly in a fiercely competitive BI space. This hasn’t deterred its investors though, who have shown their confidence in Omni’s founding team as the company looks to shake up the Business Intelligence market.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Apr 2026
$120m
SERIES C
Mar 2025
$69m
SERIES B
Total funding: $218.4m
Company benefits
- Remote-first work (role / location dependent)
- Competitive salary and benefits
- Meaningful equity
Company HQ
Eureka Valley, San Francisco, CA
Leadership
Colin Zima
(Co-Founder & CEO)Previously led data teams at Google, Looker (acquired by Google) , and HotelTonight. Co-founded restaurant-focused pricing startup PrimaTable, which HotelTonight acquired in 2012.
Jamie Davidson
(Co-Founder)Co-founded PrimaTable, before becoming VP of Product at HotelTonight after its acquisition of PrimaTable. Was a Partner at Redpoint Ventures, before joining Looker as a VP of Product from 2017 to 2022.
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