Associate Product Manager, Harry's
+ Equity
2+ days a week in office
Men's grooming brand
Open for applications
Men's grooming brand
201-500 employees
Open for applications
+ Equity
2+ days a week in office
201-500 employees
Company mission
To offer high quality shave, body, hair, and skin care products at an exceptional value.
Role
Who you are
- You’re a highly detail-oriented individual, you’ll find and implement improvements wherever you find them; big or small
- You have foundational product management experience and can share examples of working directly with engineers, UX architects, and designers to ship meaningful enhancements
- You are detail-obsessed and comfortable being hands-on with a commerce platform (Shopify experience strongly preferred) and enjoy owning day-to-day site execution
- You support defining product features, managing backlogs and sprint plans, and creating well-groomed user stories, in at least a multi-sprint horizon, while advocating for solution to be in the roadmap
- You enjoy solving messy, ambiguous problems that cross product, operations, and customer experience, getting to the heart of problems with an eye on scalable solutions
- You proactively monitor performance of the business as a whole, identifying key trends and problem areas as well as hypotheses on how to solve with guidance
- You track and analyze the success of product initiatives and test results with relevant tools, making recommendations off of the results for potential changes that should be made to the experience
- You partner effectively with Engineering to break down work, understand tradeoffs, and communicate technical concepts to non-technical stakeholders
- You can use data to identify trends, validate hypotheses, and measure success, while knowing when qualitative insights (CX feedback, partner input) matter most
- You’re an effective communicator to relevant stakeholder groups; you’re aware of and can articulate team (e.g. Brand, Eng, Data, DTC, Growth) goals, and how initiatives ladder up to those goals
- You’re able to work with and converse with Engineering to break down work and find implementation solutions to solve customer and business challenges
- You can communicate important Engineering topics to non-technical partners
- You are versant in Agile/Product-UX-Eng methodologies and applies them to breaking down workstreams
- You’re incessantly focused on finding ways to make the customer experience better at any point in the journey regardless of surface area or where the issue originates
- Comfortable being part of teams that are spread globally, and able to collaborate effectively both remotely and in person, across multiple time zones
What the job involves
- The Product team represents the customer, and our mission is to build direct-to-consumer experiences that will delight customers and make their lives easier
- We are a nimble team with a game-changing mindset, endless passion and uncompromising user focus
- We hone in on customer needs, ideate the best solutions to serve them, and work quickly to validate our hypotheses
- We are a highly collaborative team that partners cross-functionally to deliver highly performing, maintainable, beautiful customer experiences and always look to improve
- As the Associate Product Manager, you will be responsible for improving the global shopping experience and supporting the day to day operations of the International websites, which means you’ll own identifying, sizing, and solving customer problems
- This is a hands-on role that blends core product management practices with operational ownership of site updates and cross-functional problem solving
- You’ll help manage backlogs, support product ceremonies, coordinate UAT, and partner closely with technical teams to deliver improvements — while also owning ongoing Shopify updates, troubleshooting site issues, and working with CX and warehouse stakeholders to resolve customer-impacting problems that originate both on and off the website
- Success in this role means being equally comfortable refining user stories, QA-ing a release, updating site content in Shopify, and jumping into a cross-functional issue to figure out what’s broken and how to fix it
- You’ll be a highly visible member of the Global DTC team, liaising with all key internal global stakeholders including CX, Brand, Distribution, Supply Chain, engineering teams, Legal, and other partners
- Support product delivery
- Assist with backlog grooming, sprint planning, and story refinement in partnership with Engineering and senior product managers
- Coordinate and execute UAT to ensure features, fixes, and site changes meet business and customer expectations
- Help drive initiatives through to completion, ensuring alignment with the global product roadmap
- Own site operations and updates
- Manage and execute day-to-day site updates in Shopify (content changes, configuration updates, promotions, launches, and fixes)
- Identify and resolve site issues proactively, escalating when necessary and coordinating across teams to drive resolution
- Ensure changes are documented, communicated, and reflected accurately across markets
- Solve customer and operational problems
- Partner with CX, warehouses, Supply Chain, and Distribution to investigate and resolve customer-impacting issues that extend beyond the website itself (e.g., order issues, fulfillment blockers, policy gaps)
- Analyze trends from CX feedback, operational data, and site performance to identify recurring problems and improvement opportunities
- Analyze and measure impact
- Track, analyze, and report on the performance of product initiatives and site changes using relevant data tools
- Translate insights into actionable recommendations for experience, process, or tooling improvements
- Collaborate and communicate
- Act as a liaison between Product, Engineering, CX, Brand, Legal, and Operations partners
- Document experience changes and support training or enablement for partner teams in international markets
- Provide clear updates on progress, risks, and outcomes to stakeholders
Salary benchmarks
Our take
Harry's shot onto the scene in 2012 with the simple idea of great razors at fair prices. And at a time when buying blades felt like taking out a small loan, Harry's built a direct-to-consumer brand that made men's shaving feel modern and affordable. So, what started as an online upstart quickly grew into a serious player, landinow on the shelves of major retailers and one of the best known names in men's grooming.
The road hasn't been entirely smooth as in 2020, a planned billion-dollar sales to Edgewell Personal Care (the owner of brands like Schnik) was blocked by the Federal Trade Commission on competition grounds. At the time, this looks like a major setback, however, it have Harry's the room to keep building on its own terms. Instead of folding into a legacy giant, the company doubled down on growth, raised fresh capital and continued to expand its reach in retail and product lines.
Now, the company isn't just a small startup taking on the razor establishment. It has broadened its grooming range well beyond blade, built a loyal customer base, and proved it can compete both online and in-store. What began as a challenger brand has evolved into a mainstay of the men's personal care aisle.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2018
$112m
SERIES D
Jul 2015
$75.6m
SERIES C
Total funding: $474.6m
Company HQ
Hudson Square, New York, NY
Leadership
Andy Katz-Mayfield
(Co-Founder)Andy is also the co-founder of Mammoth Brands where he has served as the Co-CEO since 2012.
Jeffrey Raider
(Co-Founder)Jeffrey co-founded Mammoth Brands alongside Andy where he serves as the Co-CEO. He is also the co-founder of Warby Parker.
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