Senior Technology Partner Manager, Gorgias
$152-168k
$50K – $56.2K commission
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
$152-168k
$50K – $56.2K commission
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- You have 3+ years of experience in partnerships or in an external facing role at a SAAS company (sales, customer success, etc.)
- You have a builder mindset and want to step up to the challenge of hustling to scale our technology and events channel
- You are high-energy and have experience driving growth by generating revenue and working with sales teams to close deals
- You can demonstrate a holistic understanding of marketing and sales strategies in e-commerce or SAAS
- You have a strong ability to influence. People trust you for your matter expertise
- Comfortable in an international environment, can be travelling 20% of the time
- You want to join a startup in its most exciting moment: fast growth
- Passion for learning! You know that you don't know much, and you want to improve every day
What the job involves
- The Technology Partnerships Team is hiring a Senior Technology Partner Manager to own our relationships with North American-based Technology Companies
- As our Senior Technology Partner Manager, you will join a team that focuses on enabling internal and external parties and growing revenue by forging strong partnerships with other leading technology vendors in the e-commerce ecosystem
- This is a key role for Gorgias and you will require superb customer service skills, positive energy, tenacity with solving problems, and you truly care about making e-commerce merchant's lives easier through integrations
- Partnerships at Gorgias:
- 1000+ partners, including some of the biggest Technology and Agency partners in the world
- Attending 250+ events per year
- Growth: 10-15%+ MoM for the last 18 months
- Tech Partnerships at Gorgias
- 50 Strategic GTM Partners (e.g. , Klaviyo, Attentive, Yotpo), and 150 long-tail Tech Partners
- Average contract value: $4k+
- Close rate: 50%
- Sales cycle: 30 days to close
- KPI Structure
- You will carry and own a quarterly revenue quota (closed ARR), the compensation for which will be paid out on a monthly basis
- Help scale our Technology Partnerships channel by driving revenue through existing & newly identified Technology Partners
- You will leverage traditional & innovative business development tactics to build a revenue flywheel with our biggest Technology Partners
- Drive Annual Recurring Revenue (ARR) through our platform and technology partners including Shopify, BigCommerce, Attentive, Recharge, Yotpo, and many more…
- Enable and engage with hundreds of sales, success, and Solution engineers at scale (i.e. email campaigns, in-person meet-ups, lunch and learns)
- Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
- Work closely with Account Managers and Account Executives to help them close deals and optimize the sales pipeline
- Be the face of the company at various events, meetups, and trade shows
- Become a thought leader on the topic of e-commerce, including partner solutions
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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