Customer Retention Manager, Atoa

£63-65k

OTE

£55-60k

BASE

Junior and Mid level

London

3-5 days a week in office (Canary Wharf, London)

Open banking-based payment solution for UK businesses

Job no longer available

Open banking-based payment solution for UK businesses

21-100 employees

FintechB2BPaymentsSaaSMobile

Job no longer available

£63-65k

OTE

£55-60k

BASE

Junior and Mid level

London

3-5 days a week in office (Canary Wharf, London)

21-100 employees

FintechB2BPaymentsSaaSMobile

Company mission

To help businesses across the UK receive payments at a fraction of the cost of card payments by leveraging the massive potential of open banking.

Job

Company

Role

Who you are

You have at least 2 years or more experience in an account management function at a SaaS or fintech company. B2B sales experience background is a plus.
Excellent verbal and written communication skills with a problem solving mindset
Ability to build rapport with our clients and suggest solutions to grow our accounts
Data driven: the ability to track adoption data and proactively reach out to accounts where usage has been dropping. You'll make decisions based on our detailed cohort and merchant usage reports.
The ability to work closely with sales and product management teams

What the job involves

Manage and grow high potential accounts
Grow wallet share and usage for key accounts
Actively engaging with merchants (businesses) to address their specific issues and prevent accounts from churning
Track usage across each of our cohorts and identify any issues leading to a usage drop
Prepare data on at a cohort and merchant level to identify top reasons for wallet share not growing and suggest solutions to improve usage
The insights you gather from our customers will feed into how we develop our product.
Your KPIs will be (i) wallet share increase at a key account and cohort level and , (ii) churn reduction for at risk accounts.

Application process

1.Apply on Otta
2. 45 min Zoom video interview
3. In person case study
4. Final interview and offer.

Salary benchmarks

Our take

In the UK, millions of small businesses have no alternative to debit card payments and are stuck with day-long wait times for a relatively high cost. Atoa challenges this with its open banking-based payment solution, which reduces the cost of accepting payments by an impressive 70%.

With Atoa, businesses are able to take payment in-person via QR code, or via SMS, with funds transferred in a matter of seconds. On-the-go vendors and traders can present codes from their own devices to any customer with a UK mobile banking app, enabling them to take instant, easy payment at a fraction of the cost of Mastercard or Visa payment rails.

Atoa’s flat rate of 0.6% per transaction, free from contract, makes it an attractive option amongst the sea of small business payment solutions, as does its simplicity for both payee and payer. The company has raised strong early investment that is helping it to scale operations and secure more users, with ultimate ambitions to become a mainstream small-business-friendly payment method and replace payment cards.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Trustpilot (4.9)

Company

Funding (2 rounds)

Jun 2023

$6.5m

SEED

Nov 2022

$2.4m

SEED

Total funding: $8.9m

Company HQ

City of London, London, UK

Leadership

Sid Narayanan

(Co-Founder & CEO)

Previously a Senior Product Manager at Boston Consulting Group (BCG).

Cian O'Dowd

(Co-FOunder & COO)

Previously a Product Manager at Adyen. Also co-founded KlearCard where they served as COO for over 3 years.

Jeff M.

(Co-Founder & CCO)

Previously a Senior Sales Manager for Salesforce and a Consulting Associate at McKinsey & Company.

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