Director of Technical Account Management, Braze
AMER
$190-200k
OTE
$161.5-170k
BASE
+ Equity (RSU's)
Customer engagement platform
Job no longer available
Customer engagement platform
1001+ employees
Job no longer available
$190-200k
OTE
$161.5-170k
BASE
+ Equity (RSU's)
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- We’re looking for someone who is passionate about problem solving, building a winning team and function, and striving for excellence in a dynamic and fast-paced environment
- Strategic Planning and Execution - Can create, execute, and oversee long-term strategies that align with the department and company objectives
- Executive Communication - Can effectively communicate with senior leadership and other key stakeholders across the business
- Leadership & People Development - Recruits, motivates and develops a high-performing team of Technical Account Managers; Excels in coaching and mentoring, and is able foster an environment of continuous learning and adaptation to evolving customer needs and technology trends
- Customer Success Mindset: Ensure the TAM team provides exceptional servicing and account management that drives high value creation for our customer base
- Collaboration and Influence: Work closely with cross-functional teams, including Sales, Customer Success, Product & Engineering, to drive successful outcomes for customers and for TAM
- Operational Excellence: Optimize team workflows and processes for efficiency and effectiveness, implementing metrics and KPIs to measure team performance and customer success outcomes.This includes compliance oversight, ensuring adherence to regulatory and company standards, rules, and regulations, e.g., Services attestation/auditing
- Financial Management - Able to manage budgets, deliver against a forecast, understand the financial implications of decisions, and identify efficiency and cost optimization opportunities
- Resource Management - Able to effectively allocate resources based on the needs of the business, and manage workload across the team to optimize productivity
- 8+ years of experience in technical account management, customer success, or a related field, with at least 3 years in a leadership role
- A proven ability to recruit, retain, inspire, and develop top talent
- Demonstrated ability to lead and inspire a team in a fast-paced, technology-driven environment
- Strong technical acumen and the ability to translate complex technical concepts into actionable strategies
- Excellent communication and interpersonal skills, with a proven track record of building strong relationships with key stakeholders at a senior leve, and managing customer escalations
- An understanding of customer engagement platforms, digital marketing strategies, and the broader SaaS ecosystem
- A background in technology or business through either a technical degree (e.g., in Computer Science, Business, Engineering, or a related field) or substantial career experience in technical roles
- While a Master’s degree in a relevant field can be beneficial, we equally value the depth of experience and the practical skills acquired through direct involvement in managing a team of client-facing roles, a strong track record of superior project management experience, and a successful track record in Customer Success
- To flourish here, you must be prepared to set a high bar for yourself and those around you
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back
What the job involves
- As the Director of Technical Account Management for the Americas region, you will lead a high performing team of Leaders and Senior team members, overseeing the regional performance against the team’s strategic charter
- You will be responsible for driving servicing and operational excellence, setting the vision and direction for the team, fostering innovation, and building a culture of continuous improvement and technical expertise across your region
- Our customers are equally as passionate about our Technical Account Management services, and with your leadership we envision a future where we unlock even more value for our customers around the world
- Develop and implement regional forecasts and strategies aligned with broader department and company objectives
- Manage regional financial performance, including budget planning and cost management, delivery against forecast, and execution of renewals strategies
- Manage key relationships both internally and externally, driving strategic partnerships and customer satisfaction
- Communicate effectively with all stakeholders, representing Braze and TAM’s interests in complex customer escalations
- Navigate complex business challenges, making high-stakes decisions based on foresight and data
- Support and deliver the TAM sales motion and positioning, from deal qualification to collaborative Services pitching, right through to successful deal close
- Oversee resource management for your region, including strategic hiring, talent development strategies and effective resource allocation
- Ensure compliance with regulatory standards and Braze policies
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
- ESPP: We offer an Employee Stock Purchasing Plan to all employees globally.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
- Seek the Truth: We combine intelligence with humility to challenge assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
Company HQ
NoMad, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Salary benchmarks
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Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
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