Business Intelligence Director, Highnote
$180-250k
+ Equity
Card issuer and payments services
Posted today
Card issuer and payments services
101-200 employees
Posted today
$180-250k
+ Equity
101-200 employees
Company mission
To build the future of embedded finance experiences for businesses everywhere.
Role
Who you are
- Education & Experience
- Bachelor’s degree in Business, Data Analytics, Computer Science, Engineering, Mathematics, or related field;8-10+ years in a business analytics or data analytics role, ideally within fintech, payments, or other high-growth financial tech sectors
- Demonstrated ability to own analytics projects end-to-end, from data extraction and analysis to stakeholder presentation
- Technical Expertise
- Advanced proficiency in SQL (or equivalent querying languages) and proven experience pulling data from complex databases or data warehouses
- Familiarity with BI and data visualization tools (e.g., Tableau, Looker, Power BI) for building user-friendly dashboards
- Experience with scripting languages like Python or R for more advanced analytics is a plus but not required
- Understanding of data warehousing and ETL concepts (Snowflake, Redshift, BigQuery) highly valued
- Business & Financial Acumen
- Solid understanding of business operations, financial metrics, and/or product performance metrics in a startup or high-growth environment
- Strong grasp of business metrics and payments business drivers like CAC, LTV, churn,TPV, interchange etc.
- Autonomy & Communication
- Self-starter who thrives in an entrepreneurial environment, with a proven track record of working independently and proactively
- Excellent communicator who can distill complex information into actionable insights
- Skilled at managing multiple priorities in a fast-paced, high-growth setting
- Teamwork & Culture Fit
- Collaborative mindset, eager to support and collaborate with teammates on analysis, findings and recommended actions
- Passionate about fostering a data-driven culture and improving processes to accelerate growth
- High integrity, curiosity, and a drive to innovate
What the job involves
- As the Business Intelligence Director you will build out and refine our metrics, reporting, and business analyses
- This role is hands-on, proactive and self guided
- This very experienced analytical wizard will create standard reporting, dashboards and insightful KPIs that help us to run the business and see around corners
- You will also be the go-to person for time sensitive analysis into business questions and issues
- You will work closely with the executive team and broadly across the company to help inform decisions, identify trends and anomalies, and translate business insights into tangible actions
- The ideal candidate will have the answers to the questions we haven’t yet thought to ask
- Metrics Definition & Reporting
- Define, monitor, and refine key metrics that align with company goals and strategies
- Collaborate with leadership and other stakeholders to identify evolving business intelligence needs and implement appropriate reporting
- Develop and maintain dashboards and automated reports (using Tableau, Looker, Power BI, or similar tools) to provide real-time visibility into key performance indicators
- Partner with Finance to support budgeting, forecasting, and scenario planning, ensuring alignment between operational metrics and financial models
- Business Insights
- Synthesize complex data analyses into clear insights and actionable recommendations for senior leadership and cross functional teams
- Conduct deep-dive analysis on business performance to support data-driven decision-making across various teams (Product, Operations, Finance, etc.)
- Hands-On Data Extraction & Analysis
- Write SQL queries (and/or use other data tools) to pull, merge, and analyze datasets from our internal systems
- Investigate trends and anomalies to uncover root causes and opportunities
- Identify key business drivers and models to assist with more accurate forecasting and modeling
- Cross-Functional Collaboration
- Work closely with Customer Success, Finance, Product, Operations, and other departments to understand data needs, prioritize analytics projects, and deliver insights that drive decision-making
- Serve as a trusted advisor on data best practices, bridging the gap between technical data pipelines and business objectives
- Advocate for a data-driven culture, mentoring peers on how to interpret dashboards, reports, and analyses effectively
Our take
Highnote is revolutionizing the world of branded payment cards, offering businesses of all sizes the ability to issue customizable cards for customers or employees. Whether for in-store shopping, loyalty programs, or corporate expenses, Highnote makes the process quick and affordable - something that was once only accessible to the largest companies.
Founded by former BrainTree and PayPal executives, Highnote has quickly gained traction in the fintech space. With significant funding and a focus on innovation, the company is positioning itself to surpass competitors like Marqeta. By leveraging the latest technology, Highnote has built a modern platform that enables businesses to create and manage payment cards more efficiently.
Now, the company is focused on expanding its market presence and developing its platform even further. With strategic partnerships with industry giants like Visa to its name, Highnote will be able to offer an even wider range of card options and financial services, giving customers more ways to manage payments and expenses in today's fast-paced business world.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$25m
CONVERTIBLE
Sep 2021
$54m
SERIES A
Total funding: $90.5m
Company benefits
- Flexible Paid Time off: We encourage team members to take the time off they need to recharge and be at their best
- 100% health, dental, vision coverage: We cover your entire monthly premiums, and 75% for spouses and dependents
- Equity, own a piece of Highnote: We want everyone at the company to share in our collective success
- 12-6 weeks paid parental leave: Birth parents receive 12 weeks paid leave, and up to 16 weeks away from work. Non-birth parents receive 6 weeks paid leave
- 401k Retirement Savings: We want to help you invest in your future
- Stipend for WFH: We give all employees a monthly stipend for their work-from-home expenses
- Free lunches during office days: If you work out of San Francisco, you receive free lunches when working from the office
- Team events and offsites: We value team bonding and collaboration in-person when applicable
Company values
- Customer Obsession: We obsess over the challenges our customers face and create inspired solutions that empower them to differentiate and win
- Executional Excellence: We believe results matter and that a disciplined and thoughtful approach leads to phenomenal outcomes
- Intentional Inclusion: We cultivate a trusting, transparent environment where everyone has a voice, believing that diversity of thought leads to phenomenal work from our teams and fantastic results for our customers
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
John MacIlwaine
(Co-Founder & CEO)Previously CTO of Morgan Stanley's Private Client Group, and Head of Global Development at Visa.
Kin Kee
(Co-Founder & CTO)Previously founded KCUBE SOlutions. They also spent 4 years at Lending CLub as the VP of Technology, and 3 years at Braintree as the Director of Architecture.
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