Sales Support Associate, IDEXX
Veterinary diagnostics and cloud veterinary software
Job no longer available
Veterinary diagnostics and cloud veterinary software
1001+ employees
Job no longer available
1001+ employees
Company mission
To enhance the health and well-being of pets, people, and livestock.
Role
Who you are
- You’ll often use your own initiative to drive tasks and targets
- Your skill set includes being analytical, with a high level of experience in Excel & preferably SalesForce.com and Business Objects
- Project management skills and abilities, with ability to work in cross-functional teams in a matrix environment
- You’ll have a keen eye for detail & love to work with data, so you have experience in data gathering
- Process improvement skills
- Excellent interpersonal skills with strong verbal and written communication skills
- You’ll love to collaborate, communicate and work with a range of different stakeholders across the organization
- *It’s essential you speak fluent Business English and fluent Spanish
- Presentation skills: ability to present and explain business requirements to all audiences
- Influencing skills to gain commitment and support for decisions and to motivate the organization to support business changes
- Prioritize and plan work to be completed on time. Ability to stay focused on the work at hand when conflicting distractions present themselves
- Effective communication and collaboration with commercial ecosystem in local language and conversational English proficiency
- Demonstrate interpersonal skills such as managing conflict and ambiguity and being resilient
- Commercial, business, and financial acumen
- Trustworthy partner to our Sales Professionals providing support, developing intricate financial sales proposals of all complexities while balancing and advocating for the needs of the customer and the company. Identifies opportunities to better serve our customers
- Excellent communication skills, organizational skills, and attention to detail. Demonstrates teamwork and effective collaboration. Effectively prioritizes work and dealshaping conversations with Sales partners to meet commitments aligned with organizational goals
- Advanced knowledge of our products & services, systems, programs and processes and proactively identifies opportunities for improvements. Actively shares knowledge and is a role model within the team
- Strong interpersonal skills such as customer focused, managing conflict, managing complexity, and ability to balance stakeholders. Builds strong relationships across multiple regions and effectively interacts with Sales leadership
- Effectively communicate decisions and expectations. Demonstrate teamwork and strong collaboration with members of the commercial ecosystem
- Able to manage conflict and ambiguity. Demonstrate emotional intelligence and show resilience when responding to change
What the job involves
- As a Sales Support Associate at IDEXX, you will provide support to the sales team in your region and act as a liaison between the sales professionals and internal departments.
- You will make sure all the checks and balances are in place in the lead-to-order process, provide transactional support to ensure successful and efficient execution of business transactions, and generate smooth on-boarding for our customers
- You play a vital role in the overall health and advancement of the region’s objectives
- Partner with commercial ecosystem on sales proposals while balancing the needs of the customer and the business. Investigate and resolve inquiries or concerns. Escalate situations that are unique and unable to be resolved through current processes. Proactively identify opportunities to positively enhance our service offering
- Understand the organizational structure, customer agreement lifecycle, products, services, marketing programs and pricing. Demonstrate resourcefulness. Know where to locate and follow policies, procedures, and program guides
- Gain trust and confidence with members of the commercial ecosystem through honesty, integrity, and authenticity. Drive results and meet service level agreements by prioritizing and planning work to ensure tasks are completed on time
- Contribute to customer satisfaction, loyalty and retention by partnering with members of the commercial ecosystem to develop creative solutions that meet the customer’s needs
- Using SalesForce.com to approve the setup of new SAP accounts
- Supporting the achievement of revenue, gross margin and operating expenses as per target
- Ensuring the sales team adheres to pricing policies, submits paperwork correctly and follows the correct audit guidelines
- Daily reporting of the number of instruments sold, installations and pipeline for internal use
- Participation in projects to implement initiatives; identification of project opportunities and generation of ideas and solutions
- Communicating with related areas to coordinate work
- Potentially leading work activities of others, coordinating daily activities and providing training, coaching and guidance
- Partner with commercial ecosystem on sales proposals and developing solutions that meet the customer’s needs
- Investigate and resolve inquiries
- Identify opportunities to improve service offering
- Personal development
Our take
IDEXX was founded in 1983 to run diagnostics for Veterinary Practices of all sizes. Some of its software products include Cornerstone, Ezyvet, Neo, VetConnect PLUS, and more. It also provides solutions for livestock, poultry and water testing.
The global veterinary practice management software market, characterized by increasing awareness of animal health across the globe, is expected to reach over USD 1.59 billion by 2030.
IDEXX continues to develop innovative products such as its most recent Vello, a pet owner engagement software. This engagement platform tackles the age-old problem of communication clarity between veterinary professionals and customers. IDEXX's broad product range and generous funding rounds exemplify its place as a leader in the veterinary software market.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Company benefits
- Work From Home Opportunities
- Contribution To Pension plan
- Medical Insurance
- Life Insurance
- Annual Leave
- Virgin pulse
- Maternity and Paid Parental Leave
- 24/7 Employee Assistance Programme
Company HQ
Westbrook, ME
Leadership
Jay Mazelsky
(CEO (Not Founder))Currently Board Member at Dentsply Sirona. Previously Senior Vice President at Philips Healthcare and worked at Hewlett Packard between 1988 and 2001.
Salary benchmarks
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