Technical Support Engineer, DataDome
Office located in Soho, NY
Online fraud and bot protection
Be an early applicant
Online fraud and bot protection
101-200 employees
Be an early applicant
Office located in Soho, NY
101-200 employees
Company mission
DataDome’s mission is to rid the web of fraudulent traffic.
Role
Who you are
- You have at least 1-2 years of previous work experience, STEM degree program preferred
- You have previous experience in tech and/or internet and cloud environment
- You are self-driven, curious, an eager learner, at ease working autonomous and highly motivated
- You are a team player and enjoy interacting with global teams (EU & APAC)
- You are a customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people
Desirable
- You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
- You have experience with Apache, Nginx, Varnish, IIS, lambda@edge
- HTTP protocol is no mystery for you
- Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
What the job involves
- As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers
- As part of the US based team, you will have a direct impact and daily interaction with clients such as Reddit, Pokemon, ZocDoc, just to name a few
- This is an ideal opportunity to work with a variety of clients in their usage and adoption of DataDome’s platform, while simultaneously developing your knowledge and skill sets relating to cloud implementation and AI
- When it comes to our stack, we use Slack and Zendesk to provide support to our clients and Planhat to onboard
- The US team is managed remotely, and emphasizes collaboration and engagement amongst dedicated problem solvers
- Proactively monitoring customers’ exchanges and leveraging your expertise and knowledge of our solution and implementation phases, more importantly, in the daily usage of our solution, as needed
- Informing our customers on how to get the most out of their protection plan, respond to requests in a timely and precise manner, and be the point of contact to resolve issues that may impact our product’s reliability and speed
- Continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training sessions via our Learning & Development platform
- Answer customers’ technical questions, all while informing them and our internal global teams (Customer Success & Engineering) about your findings, and escalating ticket requests
- Collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic - basically this is what being a BotBuster is all about!
Application process
- You x Talent Acquisition Specialist
- You x Isaiah, Support Engineer Manager
- You x Mathieu, VP of Solutions & Services
- You x Benjamin, CEO
- Welcome to DataDome!
Our take
The move to digital commerce and communications has many benefits for everyone involved, but it has also coincided with the rise of bot attacks - automated scripts which mimic human behavior for the purposes of fraud or disrupting a service. DataDome offers a solution, providing protection against malicious bots for an enterprise's mobile apps, APIs, and websites.
DataDome is one player in a heavily contested market and competes against the likes of PerimiterX and HUMAN. However, it stands out due to its machine learning engine which enables it to analyze all data requests within 2 milliseconds. This gives it the ability to operate in real time without increasing latency for customers using the client's services legitimately.
DataDome has secured backing in the form of enterprise customers, among which are the NYT, Reddit and Tripadvisor, all firms which are particularly vulnerable to bot attacks. It has also secured significant investment that is cited to fund global commercial rollout, as well as supporting accelerated R&D efforts that will ensure its offering stays well ahead of bot developers and fraudsters.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2023
$42m
SERIES C
May 2021
$35m
SERIES B
Total funding: $80.8m
Company benefits
- Remote, hybrid, & in-office options, including working from our NY office, located in Soho
- $500 stipend to help you set up your ideal workspace
- Generous & customizable health benefits covering medical, dental, & vision insurance
- An annual stipend to invest in your professional development
- Events and workshops planned throughout the year including two annual offsite events, summer & winter parties, lunch & learns, & much more
- Adaptable perks - some prefer lunch on us, others prefer sports with friends, therefore we believe BotBusters should decide what works best for them
- PTO - 27 days + 12 national holidays
- Parent care - gifts & care packages
- $1500 referral bonus
- 401 K eligibility + matching
Company values
- Passion: We love what we do and are continuously driven to do our best.
- Growth: Our ambition is to become the global leader of bot and online fraud protection.
- Customer Centricity: We put customers at the forefront of every decision.
- Team Spirit: We work together to excel both personally and professionally.
Company HQ
SoHo, New York, NY
Articles
Leadership
Benjamin Fabre
(CEO)Spent over a decade as co-founder and CTO of Agence CD Net, and moved on to co-found and serve as president at Institut TrendyBuzz. Subsequently spent a brief spell as COO of Linkfluence.
Fabien Grenier
(Chairman)Spent 7 years as CEO and co-founder of CD Net, then co-founded and served as CEO at TrendyBuzz Institut. Worked for a year as VP of sales and marketing at Linkfluence.
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