Mission Success Operations Manager, Skydio
$103-150k
+ Stock Options
Autonomous drones for DFR, inspection, and national security
Be an early applicant
Autonomous drones for DFR, inspection, and national security
501-1000 employees
Be an early applicant
$103-150k
+ Stock Options
501-1000 employees
Company mission
To make the world more productive, creative, and safe with autonomous flight.
Role
Who you are
- Ability to travel 10% of the time
- Expertise in automation, Salesforce workflows, and data systems (e.g. databricks)
- Proven ability to implement AI in a scalable process
- SQL and API experience
- Ability to translate team needs into scalable, reliable processes
- Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedules
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
What the job involves
- The Mission Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise
- We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success
- We are looking for a motivated Mission Success Operations Manager with a deep sense of ownership to lead and drive all aspects of building, maintaining, optimizing, and scaling processes for the Mission Success team
- A successful candidate will help the Mission Success account teams across the SLED, Commercial, and National Security verticals by promoting increased focus on the success of our customers and decreasing operational and reporting tasks
- This role reports to the Senior Manager of Customer Success and will work closely with all customer verticals in the Mission Success team (SLED, Commercial, and National Security)
- Build scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders. This role will focus on the post-sales journey
- Ideate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting)
- Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations)
- Inject AI and Automation into workflows to drive efficiency and improve our level of service
- Own the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholders
- Keep a customer first approach by learning and understanding our customer use cases and needs
- Success in this role will be measured by:
- Decreasing the time required to prepare for and document customer touch points
- Decreasing manual steps in the customer journey
- Increased usage of our sources of truth by our GTM partners
Our take
A leader in autonomous flight, Skydio builds drones that can track and film targets while avoiding obstacles. Its products have a wide range of applications, most notably for businesses that need to undertake inspections in unsafe places. The drones are also valuable to search and rescue efforts, police forces, and the US army.
Backed by a range of top investors and strategic partners (including Andreesen Horowitz, Levitate Capital, and Next 47) Skydio sets itself apart from its competitors by marketing its products predominantly to businesses. With technology such as 3D scanning and a 360-degree superzoom mode, its drones have a wide range of applications and functionality.
The company raised funding in 2023, which has boosted its valuation to over $2B. It has since focussed on R&D, developing and launching the X10 model which is designed for first responders and the military, as well as enhancing its remote control and thermal imaging capabilities. On top of this it's also been awarded two contracts to expand the use of advanced autonomous drones across key operational units by the US Air Force. As the largest American drone company, there is no reason Skydio shouldn't remain a key industry actor for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2024
$170m
SERIES E
Feb 2023
$230m
SERIES E
Total funding: $741m
Company HQ
Western Hills, San Mateo, CA
Leadership
Adam Bry
(Co-Founder & CEO)Having studied at MIT, they spent a year and a half at Google as a Software Engineer. They left this position in February 2014 to co-found Skydio.
Abraham Bachrach
(Co-FOunder & CTO)Earned a PhD in Electrical Engineering and Computer Science from MIT, and was a Software Engineer for Google's Project Wing.
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