People Operations Associate, Pomelo Care
$70-85k
+ Equity
4-5 days a week in office
Evidence-based healthcare for women and children
Job no longer available
Evidence-based healthcare for women and children
201-500 employees
Job no longer available
$70-85k
+ Equity
4-5 days a week in office
201-500 employees
Company mission
To advance research and technology to break barriers and improve outcomes.
Role
Who you are
- 2+ years of experience in an administrative, coordination, or operations role, ideally within the HR, People Operations, or Talent Acquisition space
- Ability to work from Pomelo's NYC Headquarters 4 - 5 days a week
- Exceptional organizational skills and a keen eye for detail—you love a good checklist
- A strong sense of urgency and the ability to manage multiple priorities in a fast-paced environment
- High emotional intelligence, empathy, and the proven ability to handle sensitive and confidential information with discretion
- A "no task is too small" attitude and a deep passion for creating a positive employee experience
- Experience with an ATS (like Greenhouse) and/or an HRIS (like Justworks) is a bonus
What the job involves
- The People Operations Associate will provide essential support to our organization as it scales, ensuring every step in an employee’s journey with Pomelo is seamless
- Working out of our NYC headquarters and reporting into the VP, People, this role will be the key point of contact on the People team for employees’ day-to-day needs
- In partnership with other members of the People team, the People Operations Associate will be responsible for supporting the employee life cycle end-to-end, maintaining a high degree of accuracy, timeliness, and confidentiality in all work
- Own the new hire onboarding process including: sending offer letters, initiating background checks, leading Day 1 orientation, and collecting I-9 documentation, as well as being available to new team members for questions or general support
- Oversee all incoming communications to the HR team, including physical mail, email and Slack; triage requests, escalating those that need additional support and addressing transactional requests in a timely manner, including employment verifications, benefits & policy questions, etc
- Manage and process referral bonus and other miscellaneous employee payments, ensuring accuracy and timeliness
- Maintain employee data integrity between our HRIS (Justworks) and our systems, ensuring all new hires are provisioned correctly and changes for employees are represented in a timely manner
- Provide in-person support for employees and candidates at our NYC headquarters; manage daily lunch orders, greet guests and ensure a welcoming environment
- In partnership with our People Operations Manager, coordinate other employee life cycle tasks related to promotions, leaves of absence, offboarding, etc
- Contribute to other People Team projects and initiatives as needed
Our take
Pomelo Care, a New York-based virtual maternity care platform, is dedicated to enhancing maternal and newborn health outcomes by providing accessible and personalized care. By merging evidence-based practices with innovative technology, the company strives to transform the landscape of family care.
The platform's model provides continuous, proactive 24/7 care through a dedicated multidisciplinary team. This team utilizes data-driven insights to predict and identify potential risks early, offering personalized and evidence-based care protocols. With convenient access through a mobile app, Pomelo Care provides individuals with the support they need, while simultaneously reducing the strain on emergency resources and lowering the risk of complications during pregnancy, postpartum and infancy.
Continuous funding has supported the company as the adoption of its platform has broadened, enabling it to strengthen partnerships with Medicaid Managed Care organizations, employers and academic medical centres. Now it has cemented itself as a combatant for better maternity care, Pomelo Care is looking to expand to serve women and children through additional life stages beyond pregnancy.
Steph
Company Specialist at Welcome to the Jungle
Insights
124% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2026
$92m
SERIES C
Jun 2024
$46m
SERIES B
Total funding: $179m
Company benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Company HQ
Civic Center, New York, NY
Leadership
Marta Bralic Kerns
(CEO & Founder)Graduated from Harvard University with a Bachelor's Degree in Computer Science. Previously worked as a Software Engineer/Product Manager at Microsoft and as a Business Analyst at McKinsey & Company. Also worked at Flatiron Health in multiple roles, including Senior Vice President of Business Development.
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