Senior Technical Support Representative, OpenPhone
$70-78k
Listed salary for US applicants. For Canadian applicants the salary is $80,000 - $89,000 CAD + Equity
More information about location
All-in-one phone system for teams
Be an early applicant
All-in-one phone system for teams
101-200 employees
Be an early applicant
$70-78k
Listed salary for US applicants. For Canadian applicants the salary is $80,000 - $89,000 CAD + Equity
More information about location
101-200 employees
Company mission
To help people communicate better and be more productive, and improve the way millions of businesses communicate.
Role
Who you are
- Experience: We welcome a range of professional backgrounds and are especially excited to connect if you have 3–5 years of experience in customer-facing roles (experience at a startup is a bonus!)
- Education: We value diverse paths of learning and growth, whether they involve a degree, certification, or relevant experience
- Empathy & Resourcefulness: You have a knack for tackling customer questions and challenges with empathy, creativity, and resourcefulness
- Communication Skills: You’re an exceptional writer with attention to detail and a friendly, approachable tone. (Bonus points if you can make telecommunications fun 🎉 )
- Tech-Savviness: You’re comfortable navigating technical issues and excited to dive into the details to find solutions
- Growth Mindset: You’re eager to learn, adapt, and grow in this role and beyond
- Startup Enthusiasm: You thrive in dynamic, fast-paced environments and enjoy working alongside a passionate team to build something amazing
- Social Media Savvy: You’ve supported customers via social media channels and understand the nuances of engaging with audiences online
What the job involves
- As a Senior Technical Support Representative at OpenPhone, you'll play a key role in delivering exceptional service to our customers while shaping the future of our product
- You’ll assist hundreds of customers weekly—answering questions, resolving technical challenges, and ensuring they’re getting the most out of OpenPhone
- Beyond customer support, you’ll provide product feedback to our engineering and design teams to help craft the best possible experience for our users
- You’ll also have opportunities to work on projects that scale and improve our customer experience team—helping us grow smarter and faster
- Assist OpenPhone customers and prospects through email, live chat, phone, text, and social media
- Troubleshoot technical issues, collaborating with the engineering team for timely resolutions
- Proactively identify and recommend process improvements to streamline our operations
- Create and maintain customer resources, such as articles, how-to videos, and saved replies
- Advocate for customer needs by turning feature requests and insights into actionable recommendations for the product team
- Identify high-growth accounts or sales opportunities, collaborating with the Customer Success team for follow-ups
- Keep internal documentation up-to-date to ensure smooth operations within the team
Our take
Business phones are a vital resource for many companies, but buying a second phone for your team can be an expensive prospect. OpenPhone solves this problem by replacing business phones with an easy-to-access app.
OpenPhone leverages many of the advantages of a traditional business phone, allowing users to maintain work boundaries and privacy, without the need for new, high-cost hardware. By specifically targeting people looking for a business phone number, OpenPhone has attracted freelancers, small companies, contractors, and larger companies ready to modernize their existing phone systems.
Though there are competitors in the space, OpenPhone's unique approach allows it to stand out from the likes of Aircall and Airpad. The company has seen significant funding that it is investing in accelerated growth efforts, hiring, and the further development of its collaboration features and business tool integrations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$40m
SERIES B
Nov 2020
$14m
SERIES A
Total funding: $56.2m
Company benefits
- Equity
- Health benefits
- Comprehensive health, dental, and vision plans (covered 100% for you and 60% for your dependents)
- $1,000 budget to make your home office more comfortable
- Unlimited PTO, sick leave, and parental leave (we also close for all major holidays)
- Retirement benefits - we match 100% of the first 2% of your 401(k) contribution
- $3,000 per year towards your professional development and education
Company values
- Relentless - Success requires grit and determination. We are unyielding in our shared belief that anything is possible when we are willing to take calculated risks and operate with a strong sense of ownership
- Delightful - The smallest of details make the biggest difference. We are known to go the extra mile, paying careful attention to the little touches that add up to a truly meaningful and memorable experience
- Unified - Collaboration solves the hardest of problems. We are aligned by a shared purpose that combines our talents and contributions to surpass inevitable challenges and achieve greater results together
- Open - Disagreement and commitment can co-exist. We are motivated to venture out of our comfort zones, challenge one another’s ideas with positive intent, and embrace failure’s hard-earned lessons
- Innovative - Endless possibilities await beyond the status quo. We are encouraged and empowered to put forth bold new ideas, and iterate on existing ones, in order to foster groundbreaking solutions that set us apart
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Mahyarr Raissi
(CEO)Previously worked as a Software Engineer at Tagged, and was a Product Manager at Joist.
Daryna Kulya
(COO)Previously worked as Manager of Deloitte's Digital Innovation Lab, and was a Product Manager at Vidyard.
Share this job
View 4 more jobs at OpenPhone