Customer Engineer, Builder.io
$100-180k
+ Equity
Visual building no code platform
Job no longer available
Visual building no code platform
101-200 employees
Job no longer available
$100-180k
+ Equity
101-200 employees
Company mission
To enable teams of all sizes to drag and drop to create, test, and optimise lightning-fast digital experiences.
Role
Who you are
- Front-End Development Expertise: 4+ years of experience with HTML, CSS, JavaScript, and modern frontend frameworks such as React, Vue, or Angular
- Headless Architecture Proficiency: Experience with headless API-first web architecture is highly desirable
- Customer-Facing Experience: Proven track record of working directly with customers or in a client-facing role
- Strategic Thinker: Deep understanding of emerging digital trends and the ability to translate them into actionable solutions for growing businesses
- Passionate Problem Solver: Proactive, detail-oriented, and committed to delivering high-quality solutions
- Collaborative Team Player: Ability to work both independently and collaboratively, thriving in a dynamic team environment
- Adaptable and Resilient: Comfortable with ambiguity and receptive to feedback, with a willingness to iterate and improve
What the job involves
- The Customer Engineering team is the cornerstone of our commitment to customer success
- As a Customer Engineer, you will be pivotal in ensuring our enterprise customers seamlessly integrate, customize, and maximize their use of Builder
- You’ll dive deep into complex codebases, provide expert guidance through workshops and onboarding sessions, and offer ongoing support tailored to evolving use cases
- Lead Technical Integrations: Own the technical integration process from start to finish for enterprise-level customers, ensuring seamless and successful deployment
- Expert Troubleshooting: Collaborate closely with the customers and internal teams to diagnose and resolve technical issues, provide fixes, product updates and escalating to appropriate teams when necessary
- Customer Advocacy: Identify and understand the unique needs of each customer, driving optimal adoption of our platform through tailored solutions
- Product Influence: Act as a key liaison between customers and our Product and Engineering teams, providing actionable feedback and feature requests
- Continuous Improvement: Enhance our documentation, code examples and plugins, ensuring customers have the best resources at their disposal
- Versatile Expertise: Be the go-to product expert, capable of navigating diverse technical challenges and contributing across various teams
Our take
All businesses, especially within commerce, rely on the constant evolution of marketing, content and visuals. Builder.io is a no-code platform for digital storefronts. The company is on a mission to make customers' lives easier by doing all of the coding work for them and providing an intuitive platform to design and publish content.
The key message from Builder.io is that anyone can be involved in the creation process, and those not equipped with all the skills shouldn’t have to miss out because of the complexities that go on behind the scenes. The company is home to a team of “Builders” who support the ongoing development of the Builder.io Platform, one that has drag and drop functionality and is easily integrated with customer software like Shopify.
Having received $20 million in funding in 2024, bringing their total to over $40 million, the company has created a really well-established platform and has managed to acquire a strong client base. It’ll be interesting to see how the company scales with new features and ventures, such as its AI agent for product, design and code - Fusion 1.0 - released in late 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$20m
EARLY VC
Oct 2021
$14m
SERIES A
Total funding: $37.3m
Company benefits
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Quarterly mental health days. We shut down the whole operation 4 times a year to give our team a chance to rest and recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office reimbursement. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $299/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k. Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)
Company HQ
SoMa, San Francisco, CA
Leadership
Steve Sewell
(Co-Founder & CEO)Previously CEO and Founder of Qanvis, Head of Product Development at PICT and Engineering Manager at ShopStyle, Inc.
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