Chief of Staff, ServiceNow
Global Industries GTM
$203.6-366.4k
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$203.6-366.4k
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate brings a grounded point of view, is fact-based and objective in his/her orientation and communication and can serve as a proxy in core stakeholder meetings representing the SVP, Global Industries
- This leader is not afraid to “roll up their sleeves” and is equally comfortable devising multi-year strategies and updating an implementation tracker with the status of strategic initiatives
- S/he thrives in a high growth, fast-paced environment, and can maintain a ‘north star’ point of view despite managing the urgent requests of a given day
- We're looking for a remarkable storyteller, transformational thinker, visual communicator, and creator of at-scale programs – a true strategic partner!
- 10+ years of experience in a business management, consulting or senior leadership in industry, with proven success in guiding strategy and execution of at-scale customer-first transformations
- Experience in planning and leading strategic initiatives, with an emphasis on storytelling/narrative development, program management, and communication
- Exceptional written and verbal communication skills – strategic, top down, concise
- Demonstrated ability to advise and influence senior leaders on strategy, messaging and customer engagement
- Experience in organizing and directing multiple teams / departments
- Experience producing thought leadership content and communications for an international audience
- Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment
- Agile business mind, focused on both developing creative solutions and seeing them through
- Adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building
- Advanced skill level in designing and building in MS Powerpoint and Excel
- Bachelor’s and/or Master’s degree in Business, English, Communications, Marketing or related field
What the job involves
- The Chief of Staff for Global Industries GTM will serve as the right hand for the SVP, Global Industries and lead the development and implementation of strategic priorities in our transformation to become industry-first in how ServiceNow goes to market globally
- A successful candidate will lead a significant amount of partnership and collaboration with several stakeholders across the organization, including Strategic Growth, Product, Marketing, Sales, Global Partners & Channels, Solutions Consulting, Learning Enablement and Strategy
- A typical day involves equal parts brainstorming on how to go to the next level on industries with the SVP, Global Industries; leading cross-functional pod work to drive better, tangible customer outcomes; working with Industry leaders (e.g., Healthcare, Manufacturing, Banking) on specific trends and opportunities in their industries that beget new thinking around marketing, product, sales, etc.; partnering with finance and sales ops on future resourcing plans; and, developing executive-level communications and content for showcasing technology-led business transformation
- S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible action and organizational outcome for employees, customers, partners, and other stakeholders
- S/he plugs in seamlessly to a more complex motion and figures out how to best align Global Industries in relevant forums by working as a partner to other stakeholders
- Serve as strategic partner to SVP, Global Industries, while liaising and extending our strategy with executives and partners
- Create CxO customer-facing thought leadership content and channels / approaches to use for relationship building
- Promote and generate Industry customer transformation stories in partnership with customer advocacy, PR, comms and AR
- Define and launch best practices exchanges and building the Industries pillar in partnership with Sales, Solutions Consulting, Marketing, etc
- Packaging thought leadership and other content / tools to arm Marquee teams to further CxO relationships
- Oversee Global Industry strategy development, including prioritization, business case development, resourcing, content & messaging, and syndication with key partners
- Drive best-in-class program management for top 3-5 priority initiatives that drive industry-focused growth and customer experience
- Prep and moderate Quarterly Industry Business Reviews with executive team, honing in on the top actions, needs and insights to take the industry to ‘next’
- Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
- Build relationships with internal business partners to identify and leverage trends, topics and opportunities that align with the overarching strategy on our Path to $20B+ and the role of Global Industries growth within that
- Assist in special projects to run, grow and scale the Global Industries business
- Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly
- Partner with HR and finance to ensure appropriate budget planning, T&E tracking, and hiring targets are consistently on track and met to deliver on growth KPIs
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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