Senior Product Manager, Upstart

• 4+ years of product management experience on a fast-moving team
• Demonstrated success in driving business outcomes through a balance of quant metrics and qual understanding. You’re clever and enterprising when it comes to having the minimum data necessary to make an informed decision. Your risk tolerance is well honed
• Strong product sense. You have independently authored and executed on a multi-quarter roadmap, and have been around to see the consequences (good and bad) of your decisions
• Rigorous and analytical problem solving; well structured, concise, and highly effective communication
• Ownership and growth mindset. You act like an owner. You’re often right, but humble and open minded about being wrong. You’re perpetually dissatisfied and striving to improve yourself and the team

Desirable

• Upstart helps to originate more than $1BN in loans every quarter, but less than 5% of those loans are with Upstart’s own money
• . The other 95% come from Credit Unions, Banks, and Investors who entrust us with making sure they meet the regulatory requirements of any lender, their customers have a great experience, and of course that their loans perform
• Upstart’s Servicing team makes this a reality through effortless, delightful experiences and precise, ML-driven decision making
• As a Senior Product Manager on Upstart’s Servicing team, you will design more personalized, effective plans for borrowers who are struggling to repay
• This isn’t just good for users—it’s good business. We conservatively estimate these improvements could unlock over $500M per year across the ecosystem. That value flows back to future users through lower rates and greater access to affordable credit
• Write detailed requirements, and drive roadmap consensus for how we work with our delinquent borrowers
• Understand our delinquent users deeply in collaboration with design, doing research and experimenting when necessary to create a robust mental model
• Balance customer needs and business outcomes to help shape servicing into a juggernaut
• Demonstrate and encourage best practices in product management, influencing product managers throughout the company