Content Strategist, Aircall
North America
$107.5-132.4k
3 days a week in office
AI-powered communications platform
Job no longer available
AI-powered communications platform
501-1000 employees
Job no longer available
$107.5-132.4k
3 days a week in office
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- 5+ years of experience in content strategy, content marketing, editorial, video, social media, or a related role
- B2B SaaS experience is required; experience with AI, communications, customer experience, or sales technology is a strong plus
- Deep hands-on strength in at least one content discipline—writing and editing, video production and editing, organic social, or AI-enabled content operations—with the ability to contribute across the others
- A portfolio demonstrating original thinking and strong execution across relevant content formats
- Experience translating technical or complex topics into clear, engaging content for business audiences
- Strong editorial judgment and an instinct for identifying topics that can build category relevance
- Experience owning content calendars and delivering consistently in a fast-moving environment
- Practical experience using generative AI and automation to improve content quality, speed, repurposing, or distribution
- Strong understanding of organic distribution and how content earns attention across social, search, video, and owned channels
- Ability to work independently while collaborating effectively across creative, product, regional, and go-to-market teams
- Experience appearing on camera, interviewing subject-matter experts, or editing video is a strong plus
What the job involves
- Aircall is looking for a Content Strategist to build the content engine for North America and strengthen our relevance in the AI voice agent category
- You will develop the regional content strategy and turn it into a consistent stream of editorial, video, and organic social content. You will identify the topics, formats, voices, and distribution opportunities that can make Aircall useful, credible, and distinctive to audiences in your market
- This is both a strategic and highly hands-on role. You may bring deeper craft expertise in writing, video, social, or AI-enabled content production, but you should be comfortable moving across formats — from developing an editorial plan and writing a strong point of view to producing a short-form video or responding quickly to a category moment
- You will work closely with Creative, Product Marketing, Integrated Programs, Demand Generation, regional teams, customers, and subject-matter experts to turn Aircall’s expertise into content people want to consume and share
- Develop and own the content strategy and editorial plan for North America, aligned with Aircall’s global narrative and regional growth priorities
- Build Aircall’s relevance in the AI voice agent category by identifying important conversations, audience questions, emerging themes, and timely content opportunities
- Create and publish content across editorial, video, organic social, customer storytelling, executive thought leadership, and campaign formats
- Own the regional organic social calendar and day-to-day channel execution, including copy, creative coordination, publishing, and audience engagement
- Develop repeatable video formats and manage production from concept and scripting through editing and distribution
- Turn product launches, customer insights, events, research, and internal expertise into compelling regional content
- Adapt global narratives and campaign assets for the North American market while identifying where original regional content is required
- Build relationships with internal experts, customers, partners, and industry voices who can strengthen Aircall’s authority and reach
- Repurpose high-value ideas across formats and channels to extend their relevance and performance
- Use AI-supported workflows for research, ideation, drafting, editing, versioning, production, and distribution while maintaining a clear editorial point of view and quality bar
- Partner with SEO and web teams to improve the discoverability of content across traditional search and AI-powered answer experiences
- Measure performance across reach, engagement, content consumption, organic growth, category visibility, and contribution to broader marketing programs
- Apply performance insights and audience feedback to continuously improve the regional content plan
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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