Operations Analyst, Wayfair

• 1-3 years of transferable experience in a corporate environment, including internship and co-op experience
• Experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future

Desirable

• Wayfair’s Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages inventory from overseas factories to customer’s front door
• This team works directly with suppliers, vendors, and customers to provide new levels of efficiency and performance
• They also interact internally with Product, Engineering, and Business Intelligence teams to generate the core analytical insights that enable Wayfair to tackle transportation, warehousing, and delivery challenges
• As an Analyst, you’ll develop and execute strategies that generate competitive advantage for Wayfair, and the results of your findings will improve the day-to-day efficiency of a complex and sophisticated global supply chain
• We are looking for analytical, action-oriented, and collaborative individuals that can translate business problems to actionable insights and data driven solutions to influence operational results
• Successful individuals in this role excel at both qualitative and quantitative analysis while also being eager to communicate upward and outward to tell a concise story
• Manage processes and drive engagement with key cross-functional partners
• Leverage analytical methods and visualization to translate data sets into actionable insights to drive business decisions and outcomes
• Conduct ad hoc analyses and build reporting in Google Sheets
• Communicate regularly with cross functional partners to understand the health of Wayfair’s supply chain network and determine ways to break down problems into action-oriented solutions
• Develop and drive adherence to sustainable long-term performance management frameworks to improve performance across multiple process paths in our supply chain
• Monitor key performance indicators and assess how we’re making progress against our core metrics and OKRs
• Work cross-functionally with a variety of teams including Warehousing, Transportation, Technology, and Supplier facing teams
• Possible Team Placements Include:
• Network Planning and Orchestration: The Network Planning and Orchestration team is a part of Network Management (NM), sits at the heart of Wayfair’s supply chain
• They play a key role in planning, coordinating, and managing performance across Warehouses, Transportation, and Technology to ensure SLAs are met and customer orders flow smoothly
• NM sets SLAs for the network to optimize Speed, Cost and Capacity, performance manages teams against these and stands up process improvement projects to optimize the network around these SLAs
• Global Supply Chain: Wayfair's Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed
• This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents
• The objective of the GSC team is to get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects
• As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale
• Global Service: The global service teams are responsible for setting the standards on how we deliver an excellent experience to our customers
• We identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents