Senior Cloud Support Engineer, Snowflake
Database Security and Authentication Management
$102-156.4k
+ Bonus and equity plan
More information about location
AI Data Cloud for data sharing and app building
Job no longer available
AI Data Cloud for data sharing and app building
1001+ employees
Job no longer available
$102-156.4k
+ Bonus and equity plan
More information about location
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Good understanding of public cloud providers like AWS, Azure, and GCP
- Understanding of security and networking-related concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience writing, troubleshooting, and debugging basic SQL queries
- Excellent writing and communication skills in English with an attention to detail
- Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
- Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix, and database connectivity issues using a variety of diagnostic tools and methods (client software, drivers/connector, etc)
- Experience in a number of the following
- Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
Desirable
- Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, R
- Understanding of cloud computing concepts deploying IAM systems and modules in production environments
- Experience in troubleshooting platforms that support marketplace functions
- Experience in troubleshooting front-end UI applications
- Experience with IT security, cyber security, critical infrastructure,, and enterprise risk
- Understanding of Data Warehouse fundamentals and concepts
- Understanding broader cloud security technologies such as endpoint security, NextGen FW, SIEM, WAF, and more
- Experience with data governance - tokenization and encryption
- Experience in a designated customer-focused enterprise support role for a large number of customers
- Security-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
What the job involves
- As a Senior Cloud Support Engineer - Database Security and Authentication Management, your role is to delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform
- Customers will look to you for technical guidance and for advice in addressing their product usage and issue needs
- You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements
- You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements
- Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers
- Provide email, web, and phone support to Snowflake customers and partners
- Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to internal and external knowledge base
- Submit well-documented bugs and feature requests arising from customer-submitted requests
- Work on technical and non-technical projects
- Partner with engineering teams in prioritizing and resolving customer requests
- Collaborate closely with cross-functional teams to effectively address and fulfill customer requests
- Provide support coverage during holidays and weekends based on business needs
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organisations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
SERIES G
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company HQ
Menlo Park, CA
Leadership
Benoit Dageville
(Co-Founder & President of Product)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Sridhar Ramaswamy
(Chief Executive Officer)Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.
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