Client Success Associate, Fever

• If you love dynamic environments, customer success, and the world of sports and live events, this is your place
• 1–2 years of experience in customer service, account coordination, or similar roles (internships count)
• Strong communication skills in Catalan, Spanish, and English
• Tech-savvy and eager to learn SaaS tools and ticketing platforms
• Organized, detail-oriented, and proactive in solving problems
• Based in Barcelona and available for a hybrid work model

Desirable

• Onebox, a company within the Fever Group, is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation, our platform processes thousands of transactions per minute, ensuring smooth access to concerts, sports, theater, and more
• A team that values ownership, collaboration, and impact
• Building smarter ticketing solutions for the entertainment and sports industries
• We are looking for a Client Success Associate to join our Sports squad, supporting our Client Success Managers in ensuring a smooth and positive experience for our clients
• In this role, you’ll assist with onboarding, training, and day-to-day client interactions. You’ll learn how to manage B2B relationships, help solve platform-related issues, and gain hands-on experience in a dynamic SaaS environment
• This is a great opportunity to start your career in Client Success, working closely with senior team members while developing your technical and communication skills
• Support Client Success Managers in client onboarding and follow-up
• Help clients understand and use Onebox tools effectively (e.g. Ticket Secure, Flexi Ticket)
• Assist with client requests, configurations, and troubleshooting with the support of our Tech and Product teams
• Collaborate with the Client Support team to ensure fast and accurate responses
• Participate in internal process improvements and client documentation updates
• Represent Onebox during local events when needed, ensuring a smooth on-site experience
• Collaborate with a Senior CSM to refine strategies and onboarding processes, ensuring alignment with business and operational goals
• Indefinite (Full-Time)