Employee Relations Manager, Epsilon

• Bachelor’s degree in human resources, business administration, or a related field
• 5+ years in direct experience in employee relations, human resources or employment/labor law with an emphasis on employee relations work
• Strong communication, interpersonal, and analytical skills; ability to handle sensitive situations with tact and diplomacy
• Proficient in MS Word, Outlook, Excel, and PowerPoint

Desirable

• Epsilon is seeking a skilled Employee Relations Manager to join our Human Resources Operations team
• This role involves managing various activities related to employee relations, such as performance management, corrective action, discipline, and grievance resolution procedures
• The Employee Relations Manager will provide expertise and guidance to ensure a healthy work environment, foster effective communication, and address employee performance concerns
• The Employee Relations Manager will have significant experience in employee relations, along with strong leadership, communication, and interpersonal skills
• The Employee Relations Manager will report to the Director of Human Resources (HR) Audit and Compliance
• The Employee Relations Manager will work closely with Epsilon’s employee population, HR Business Partners, Learning and Organizational Development, and Epsilon’s legal counsel
• Ensure that Epsilon treats every employee fairly and respectfully, in alignment with our core values and performance standards, while maintaining consistent application and understanding of policies throughout the organization
• Collaborate with legal, HR, and leadership to develop, maintain, and update policies and procedures related specifically to employee relations and performance plans
• Work in partnership with L&OD to develop and conduct training programs on conflict resolutions, communication skills, and performance management
• Provide coaching and support to HR and leaders to ensure a consistent approach in handling employee relations matters and managing disputes
• Conduct investigations into employee grievances and provide appropriate recommendations for resolution
• Provide a written summary and specific recommendations as a result of their investigations
• Act as a trusted point of contact for employees, HR, and Management, providing guidance on workplace policies and procedures
• Provide training to new team members on the approach to employee relations
• Work closely with the HR team to analyze surveys and feedback across the organization
• Analyze the data and provide trends around employee experiences and areas where the organization will require focus, including performance concerns