Customer Success Management Team Lead, Workwize
2-3 days a week in office
Global IT hardware management
Open for applications
Global IT hardware management
101-200 employees
Open for applications
2-3 days a week in office
101-200 employees
Company mission
To unlock boundless opportunities for a global workforce.
Role
Who you are
- We are looking for an experienced Team Lead who is both a people leader, data-driven and commercially minded. You know how to balance empowering your team with keeping a sharp eye on commercial outcomes and client happiness
- 5+ years in Customer Success Management or client facing roles
- 3 -5 years leadership experience
- Experienced in leading complex projects and stakeholder management
- Strong analytical skills
- Experience with these Tools or similar
- CRM Tools: Ideally HubSpot
- Project Management Tools: Ideally Monday.com, but Asana would be beneficial as well
- Slack
- Linear
- Miro
- Notion
- You’re resilient, flexible and able to deal with difficult situations
- You love coaching others, helping them become successful
- Familiar with a dynamic environment such as a scale-up
- Great conflict management skills, able to handle difficult client personas and calls
- You are fluent in (business) English
What the job involves
- As a CSM Team Lead at Workwize, you’ll play a key role in driving both your team’s success and the satisfaction of your own small client portfolio
- Your mornings start with setting team priorities, leading stand-ups, and aligning objectives to ensure everyone is focused on what matters most. Throughout the day, you’ll coach and mentor your team, providing guidance while stepping in to manage escalations effectively when needed
- In the afternoons, you’ll track progress on quarterly Key Results, adjust strategies based on performance insights, and identify opportunities to optimize or even redesign processes for greater impact
- Building strong relationships is second nature to you; whether it’s supporting your team, collaborating cross-functionally, or strengthening ties with external stakeholders. You reflect regularly on performance, ensuring continuous improvement and setting the team up for long-term success
- If this sounds like the next adventure you’re ready to lead, we’d love to meet you!
- Ensure that everyone in your team sets the right priorities for effective portfolio management
- Effectively manage your team’s client escalations
- Implement strategic processes to improve client happiness and retention
- Effectively manage the client lifecycle (e.g. renewals and upsells)
- Analyse most impactful client opportunities and support your team in achieving successes
- Actively identify and manage strategic projects across the CSM domain
- Successful stakeholder management and oversee complex projects
Our take
Workwize is a procurement and management platform tailored specifically to meet the evolving needs of remote and hybrid working. At its core, Workwize prioritises customisation, flexibility, and transparency, enabling companies to effectively manage and procure the essential technologies and tools vital for their workforce.
Based in the Netherlands, Workwize has swiftly garnered acclaim, serving fast-growing startups and established enterprises alike within its native landscape. With its appeal extending globally, securing players such as Netflix to leverage its services within Europe. For a young company born out of the pandemic, Workwize has charted an impressive trajectory, underlining the enduring relevance of hybrid and remote work models well into the 2020s.
Backed by multiple rounds of funding, Workwize has embarked on an ambitious expansion journey across Europe, capitalising on its existing client base spanning fifteen countries. Furthermore, strategic investments in workforce augmentation underscore a promising phase of growth for the company, poised to solidify its position as a frontrunner in shaping the future of workplace management and procurement solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jan 2025
$15.2m
SERIES A
Jan 2022
$1.8m
SEED
Total funding: $17.6m
Company benefits
- Dynamic Work Place: Work flexibly with hybrid and remote options, plus the ability to work from anywhere for up to four weeks each year.
- Diverse, Global Team: Collaborate with a diverse team across cultures, unified by English, and anchored by our Amsterdam headquarters.
- Heart of Amsterdam: Enjoy the centrally located headquarters in Amsterdam with scenic views of the iconic canals.
- Home oFfice Budget: Receive a MacBook and a home office budget to ensure you’re set up for success anywhere.
- Monthly Team Events: Connect and celebrate with regular team events, meet-ups, and milestone celebrations in Amsterdam..
- Time to Recharge: Take advantage of vacation policies tailored to your region, ensuring work-life balance wherever you are.
Company HQ
Grachtengordel-West, Amsterdam, Netherlands
Leadership
Victor Dik
(Co-Founder & CCO)Previously a Planning and Portfolio Manager at Vodafone Ziggo, a Domestic Relationship and Recruitment Manager at Knowledge 2 Share Foundation.
Sebastiaan Scholten
(Co-Founder & CTO)Previously an Investment Banking Intern at Lazard and eCommerce Director at MIPACHA.
Michiel Meyer
(Co-Founder & CEO)Previously a Business Growth Manager & Head of Addity at Buckaroo, Head of Department at Addity Payments, Consultant at McKinsey & Company and FinTech Developer at CoInvestor.
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