Senior Manager of Robot Service, 1X
$130-200k
Plus stock options
Relocation provided
5 days a week in office (Palo Alto, CA)
General purpose androids
Be an early applicant
General purpose androids
201-500 employees
Be an early applicant
$130-200k
Plus stock options
Relocation provided
5 days a week in office (Palo Alto, CA)
201-500 employees
Company mission
To design androids that work alongside people, to meet the world’s labor demands and build an abundant society.
Role
Who you are
- This role demands someone deeply technical, operationally sharp, and obsessed with the customer experience
- 8+ years of experience in service operations, field engineering, or hardware support, with at least 3 years in a leadership role
- Technical background in robotics, mechatronics, or hardware/software systems; comfortable diving into logs, hardware diagrams, and test rigs
- Demonstrated ability to build and scale service teams, processes, and systems from scratch
- Hands-on problem solver with a calm, decisive approach under pressure
- Strong cross-functional communication skills, able to translate field issues into clear product and engineering feedback
- Data-driven mindset with experience defining and using KPIs to improve performance
- Customer-obsessed and quality-focused, with a high standard for user experience and reliability
- Experience supporting early-stage hardware/software products is a plus
What the job involves
- Target start date: Immediately
- Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids
- We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit
- As we bring humanoid robots into people’s homes, service becomes mission-critical, not just for resolving issues, but for earning trust
- We’re looking for a Senior Manager, Robot Service to lead that mission from the front. This role is about speed, precision, and care: when something goes wrong, you and your team will make it right fast
- You’ll lead the organization responsible for diagnosing, triaging, and resolving field service issues
- You’ll help define the service experience for our earliest customers, and architect the infrastructure to support thousands more
- You won’t just manage the service function, you’ll build it
- Lead a cross-functional service team spanning field operations, technical support, and remote triage
- Act as a hands-on technical escalation point, capable of debugging robot issues
- Build and refine service workflows to minimize downtime and accelerate time-to-resolution for customer-facing issues
- Develop KPIs and feedback loops that tie field performance directly into product and engineering improvements
- Design scalable systems for diagnostics, remote monitoring, in-home repair, and parts logistics
- Define and document service procedures, recovery protocols, and support infrastructure from first principles
- Drive service strategy and hiring roadmap to support growth
Our take
The field of robotics has advanced massively in the last few years, to the point where androids no longer belong to the realm of science fiction. 1X, formerly known as Halodi Robotics, is developing androids capable of human-like movement and behaviour, to employ in workplaces across the globe.
1X's flagship model, EVE, boasts front and rear optics, wheeled navigation and gripper-hands. The android is strong enough to move shipments but gentle enough to handle fragile items, making it ideal for work in retail storerooms or distribution centers. In addition, it is able to open doors and take elevators, and its AI mind grants it heightened navigation abilities, meaning it is simple to fit into workplaces without making large adjustments.
With significant funding at its back, the company is now looking to scale up its manufacture of EVE androids, as well as accelerate the production of its second-gen bipedal android model NEO which is described as an "intelligent android assistant". Though the adoption of working androids is still in its early stages, 1X has certainly made a splash in the space and may well be one to watch as it takes its place in shaping the future of robotics.
Steph
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Company HQ
Alviso, San Jose, CA
Leadership
Bernt Øivind Børnich
(CEO & Robotics Engineer)Has worked as a Senior Development Engineer for Data Respons, Senior Consultant for Inmeta Crayon, and System Developer for Bring Dialogue.
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