Workplace Technology Lead, ZOE
Salary not provided
Senior and Expert level
Remote from UK
Personalised nutrition company
Open for applications
Personalised nutrition company
101-200 employees
HealthcareB2CLifestylePersonal healthArtificial IntelligenceMachine LearningNutritionD2CWellbeing
Open for applications
Salary not provided
Senior and Expert level
Remote from UK
101-200 employees
HealthcareB2CLifestylePersonal healthArtificial IntelligenceMachine LearningNutritionD2CWellbeing
Company mission
To improve the health of millions.
Role
Who you are
- Hands‑on track record running digital workplace / SaaS-based portfolios for a fast‑moving, cloud‑first organisation (ideally 100–500 people)
- Ownership mentality—experience working in lean environments with broad scope, managing multiple contexts and prioritising accordingly (e.g. IT Managers operating solo or running microteams)
- Deep IdP administration experience—SCIM, MFA, conditional access, and SaaS SSO integrations
- Proven SaaSOps experience: catalogue rationalisation, cost analytics, contract negotiation, ideally using Trelica, BetterCloud or similar
- Stakeholder fluency—equally comfortable whiteboarding with engineers, explaining SaaS spend to Finance, or demoing provisioning flows to the Exec team
- Track record acting as final technical escalation in a remote support environment; calm under pressure when Slack is down five minutes before an all‑hands
- Familiarity with leasing logistics (HardSoft‑style providers) and inventory reconciliation
- Working knowledge of GDPR principles as they apply to endpoint and SaaS data handling
- Excellent written/asynchronous communication skills
- Nice‑to‑have: exposure to AI service desks (HarrietHR, Moveworks, etc.), or experience migrating from FreshService‑style ITSM tools
What the job involves
- As Workplace Technology Lead, you will be instrumental in designing, building, and automating the digital workplace at ZOE. Your responsibilities will span our Mac-centric endpoint fleet, Okta-driven identity, and our Google collaboration stack.
- You will have significant responsibility for over 100 SaaS apps, driving zero-touch provisioning, widespread automation, and ensuring a best-in-class employee experience (DEX). This role also involves leading projects and OKRs, and acting as a mentor and escalation point within the Workplace Technology function
- We're on the hunt for an individual contributor who will champion the entire employee-facing experience – from devices and identity to collaboration, automation, and SaaS economics. You'll be a key strategic partner to the Head of IT, while also being the hands-on force transforming "IT" into an incredibly efficient and friction-free Workplace Technology platform
- Own the Workplace Technology roadmap—devices, identity, SaaS catalogue, automation, support workflows—and keep it aligned with ZOE’s remote‑first culture
- Implement and refine zero‑touch provisioning with Apple DEP/ABM + Hexnode, ensuring leased devices are enrolled, compliant and returned on time
- Rationalise and govern the SaaS portfolio (≈ 100 apps) for cost, risk, and duplication; run assessments and reports that make license spending and utilisation visible and actionable
- Automate employee lifecycle and SaaS orchestration using Okta and Trelica, aiming for one‑click onboarding and painless offboarding
- Build and run employee‑experience telemetry (DEX/ NPS/time‑to‑productivity), turning sentiment and metrics into actionable data
- Act as escalation and backup for support queries; apply an AI-first approach to deflect tickets and make knowledge available to end-users
- Partner with Finance on invoice reconciliation, usage reporting and cost‑optimisation exercises; lead contract renewals and vendor negotiations for workplace technology applications
- Drive self‑service culture within ZOE by building and introducing new capabilities
- Collaborate with Workplace Security on device posture signals, policies and GDPR controls
- Own vendor relationships and budgets for endpoint tooling, collaboration platforms, and user‑productivity SaaS
Application process
- Intro Chat with Talent Team – 30–40 mins A friendly chat to understand your experience with SaaS environments and digital workplace ownership, your motivation for this specific role, remote work flexibility, and salary expectations. We'll also tell you more about ZOE and our remote-first culture
- 🧠 Hiring Manager Interview – 45 mins A deep dive into your hands-on track record running digital workplace/SaaS-based portfolios, your approach to leading projects and OKRs, and how you think about designing and automating the digital workplace. We'll explore your ownership mentality and experience in lean, broad-scope environments
- 📊 Technical Interview – 60 mins This will be a deeper technical discussion covering your expertise in areas like IdP administration (SCIM, MFA, conditional access), SaaSOps (catalogue rationalisation, cost analytics, contract negotiation), endpoint management (Apple DEP/ABM, Hexnode), and automation tools (Okta, Trelica). We'll also present scenario-based questions to assess your problem-solving and troubleshooting skills in a remote environment
- 🤝 Cross-Functional Stakeholder Interview – 45 mins Meet key stakeholders from Finance, People/HR, or other relevant departments. This session will explore how you approach partnering with diverse teams, manage vendor relationships, communicate technical concepts to non-technical audiences, and drive self-service initiatives across the organization
- 💬 Final Values & Leadership Interview – 45 mins A conversation focused on your leadership style as an individual contributor, your resilience in handling escalations, your deep sense of ownership, and how your approach aligns with ZOE’s remote-first culture, mission, and "AI-first" philosophy for support
- 🎉 Offer Stage We like to move fast, keep things clear, and make sure you feel supported every step of the way! As part of our process, we will conduct reference and background checks
Our take
ZOE is a science-first nutrition company shaking up everything we thought we knew about healthy eating. Behind the bold mission is a simple truth: the food we eat is often making us sick, and one-size-fits -all advice just isn't cutting it anymore. So, ZOE is flipping the script with the world's largest nutrition study and real, personalised insights based on users' bodies.
Its approach is all about turning cutting-edge science into everyday habits. Whether it's through its ZOE Membership (which already has over 100,000 users), the plant-packed Daily30+ supplement, or expert-packed podcasts, its helping people discover what truly works for their bodies. And it's not just theory, randomised trials show that the right food can make a noticeable difference in just weeks.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
68% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$15m
SERIES B
Mar 2023
$2.5m
SERIES B
Total funding: $99.5m
Company benefits
- Free ZOE Kit (+1 for a family member or friend)
- Private Medical Insurance
- Paid time off available from day one
- 1x Life Event Day per year
- 2x Reset Days per year
- Social Budget
- WFH Budget (for items purchased after joining)
- Spill Mental Health Support
- Wellness Budget
- Growth & Development Budget
- Enhanced Parental Leave & Benefits
- ...and much more!
Company values
- We are diverse and build upon each other positively - We are a collaborative team working toward a common goal. We are positively intended & respectful, intentional in our active listening and seeking diverse perspectives, and we make space for all to participate
- We ❤️ to create moments of joy whenever possible - We create moments of joy whenever possible and encourage meaningful balance, recognizing our mission is a marathon, not a sprint. It all starts by us being intentional in building great relationships with each other
- Always start by understanding our members - We always start by understanding our members’ needs and work backwards to deliver delightful solutions that exceed their expectations and have their health top of mind, with a commitment to ethics, education, privacy, and simplicity
- Take a scientific, evidence-based approach - As a health company, science comes first. We utilize a scientific approach, starting with a hypothesis and seeking evidence to assess and iterate. We stay open-minded, learn from our mistakes and strive to keep improving every day
- We are transparent, especially when it is hard - By having a bias to share publicly and openly, we build a transparent culture that empowers participation from everyone. We value feedback, communicate openly, voice the truth (even when it’s hard) and explain “the why” to help each other grow
- Act fast, we’ve got your back - As a startup, speed is crucial to our success. Many decisions and actions are reversible. We are scarce with our time, not reinventing the wheel or seeking perfection and act on 70% evidence so we can learn and iterate. We encourage all our team members to take risks, change course when necessary, and go for it—we have their backs, always
- Dive deep - We operate at all levels, caring about the details that matter and being able to connect them to the bigger picture with coherent logic. As such, we are able to quickly distinguish between “feel-good” metrics or “seemingly good” ideas from the ones that truly matter or capture the truth
- Empower ZOEntists to act as owners - We are intentional in empowering more ZOEntists to act as owners on behalf of the entire company without interdependencies and we continuously set up new systems, frameworks & principles to enable this. We also back them in their decisions, even when we disagree
Company HQ
London, UK
Leadership
Jonathan Wolf
(Co-Founder & CEO)Graduated from the University of Oxford with an MA in Physics. Previously worked at Criteo as Chief Buying Officer/Chief Product Officer, at Yahoo! as Senior Director and at Atlas Venture as a Principal.
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