Senior Technical Integration Manager, Loopio
RFP software provider
Job no longer available
RFP software provider
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower clients to shine in every response.
Role
Who you are
- 2-3 years experience of working on Enterprise software implementation and system integration projects for a SaaS product in a B2B environment
- Must have experience working with Salesforce, APIs, Single Sign On, and other B2B SaaS technologies
- Ability to build rapport and relationships quickly and develop trust with others
- Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
- Excellent communication skills, both verbal & written
- Attention to detail and deadlines; ability to manage multiple priorities
- Collaboration and Teamwork skills: works with others to deliver results, meaningfully contributing to the team and helping to improve the overall customer experience
- Previous CRM Integration exposure (Salesforce, Microsoft Dynamics) are a must have in this role
- Previous experience with SSO (preferably Google SSO and SAML, and Okta) and Sales tools such as Seismic are a nice to have in this role
What the job involves
- Reporting to the Manager, Professional Services, our team is adding a Sr. Technical Integrations Manager to the team
- This is an exciting opportunity to apply your technical knowledge and customer service skills to deliver B2B integration support to Loopio’s Enterprise clients globally
- As a key contributor on the team, you will support our most strategic and largest accounts, collaborating with Engineering, Product, Design, and Customer teams to champion customer priorities and to lead integration projects from scoping through to closure
- Meet with Loopio’s customers to scope out technical integration (CRM, SSO, Seismic, APIs, and others) to implement automation workflows
- Generate and analyse reports using Salesforce (Gainsight) and Amplitude, as well as through scripted queries in the Loopio database
- Make recommendations and consult based on best practices, as well as sustainable solutions that scale, balancing customization with desired customer outcomes
- Serve as primary point of contact for scheduling, scope confirmation, documentation and delivering and/or receiving materials of integration projects from clients
- Work in sandboxes, and access application environments to test out and triage integrations to QA and ensure a successful workflow, as well as transfer of knowledge to the appropriate customer teams
- Play a role in reviewing, updating, and improving our internal documentation, client-facing materials, and project delivery methods
- Regularly communicate new workflows and integration projects back to Customer Success and Sales teams, as well as Engineering, Product and Design teams
- Grow and share knowledge. You will increase your product and industry expertise, evolving into a subject matter expert on Loopio
- You will become a trusted advisor to internal and external teams, share your experience and insights informally, and produce high-quality training materials
Our take
Loopio provides RFP response software to companies in a variety of industries including healthcare, financial services and telecommunications. Its platform streamlines responses to proposal requests, requests for information and due diligence questionnaires, helping firms to improve sales efficiency and unlock growth opportunities.
The company boasts an impressive client list including DocuSign, PayPal and American Express. Loopio expects its client base to continue growing, bolstered by a 2023 independent study that shows that clients of the company can experience a three-year return on investment alongside almost $6 million in business benefits.
Loopio has used funding to accelerate product development and customer acquisition, as well as expand its team. It has also partnered with Door, a digital due diligence platform for asset management and research teams. This partnership exemplifies a mature caution in Loopio's expansion aims, helping them to keep in control of their growing business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2021
$200m
GROWTH EQUITY VC
Feb 2018
$8.7m
SERIES A
Total funding: $208.7m
Company benefits
- Robust Health Benefits
- Extended Parental Leave
- Employee Stock Options
- Professional Mastery Budget
- Remote Work Subsidies
- Annual Company Retreat
- Generous Paid Time Off Program
- Team Socials
Company HQ
Downtown Yonge East, Toronto, ON
Leadership
Zak Hemraj
(Co-Founder & CEO)Prior to co-founding Loopio, Zak spent 8 years at Achievers, joining as a Software Developer before moving into the role of Sales Engineer an then Manager and Team Lead of Software Development.
Matt York
(Co-Founder & CTO)Matt previously worked as a VP of Engineering at Top Hat and as a Software Developer & Manager at Achievers.
Salary benchmarks
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