Customer Care Representative, Ruggable

• Professional written and verbal communication
• Ability to resolve inbound phone inquiries with high empathy and customer engagement
• Ability to resolve inbound chat inquiries efficiently and concisely
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a team player
• Must be a self starter and multi-tasker, while remaining responsible and detail-oriented

Desirable

• Ruggable is looking for three (3) new full-time Consumer Care Representatives to join our team! This individual will act as the voice of Ruggable, interacting with our North American customers primarily via phone, email, and chat.
• The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with an engaged team
• Serve as the voice of Ruggable to our customers, delivering excellent customer service primarily via phone, email, and chat
• Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
• Act as a product expert and maintain high understanding of our website, features, and products
• Communicate with management to escalate problems and recommend resolutions to better our customer experience