Field and Service Engineer, Catapult Sports
$48.2-96.4k
More information about location
Sports technology for athlete performance
Open for applications
Sports technology for athlete performance
501-1000 employees
Open for applications
$48.2-96.4k
More information about location
501-1000 employees
Company mission
To unleash the potential of every athlete and team on earth.
Role
Who you are
- Have an engineering, IT, computer science, electronics degree, sports engineering or equivalent
- 3+ Years experience in an equivalent technical role or equivalent experience
- General IT and software troubleshooting skills. Systems admin experience would be an advantage
- General hardware diagnostic and troubleshooting of electronic equipment
- Familiarity with IP network design, setup/configuration and implementation. IP network or Cisco certification highly regarded (CCNA/ CCNP)
- Prior troubleshooting experience with PC based systems
- Knowledge of tracking systems (GPS and LPS solutions)
- Knowledge of video industry standards
- Knowledge of Product Support processes
- Experience in design document creation
- Be able to travel up to 40% of the time throughout the AMERICAS region
- Experience with support ticketing platforms; Salesforce and Zendesk preferred
- Ability to work extended hours and on occasional weekends
- Ability to thrive in a dynamic work environment and see tasks through to completion
- Self-driven and proactive nature
- Excellent communication and interpersonal skills
- High computer literacy and ability to learn new software
- Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team
What the job involves
- Catapult is a provider of both local positioning systems (LPS) & video capture systems, and this role is responsible for the design, installation, and support of both new and existing system infrastructures across the globe
- This includes working collaboratively with the commercial team to design solutions, win new business and the end to end management of Customers and external partners to ensure the successful delivery of projects
- Through processes, preparation and testing, you will ensure systems operate within outlined service level agreements
- Assist with product validations, regional QA and upkeep of internal documentation
- Monitoring, maintenance and updating of existing system infrastructure across region
- Project Management - With support, manage multiple projects concurrently to meet all service level agreements, on time and under budget
- Build and maintain strong working relationships with customers and partners across the region
- Generate design, contractor scope of work and ‘as built’ documentation for each site and project
- Quick resolution of issues via effective troubleshooting, correct escalation and follow-up
- Training of internal and external stakeholders
- Help validate and update internal processes and documentation
- Providing technical pre sales support to Sales staff
- Sign-off system design and commissioning for sites
- Assist with Operations sign-off for newly released products
- System design for varying sites and environments. Need the ability to solve complex problems and tailor design principles for varying sites
- RF interference and new technology from other companies
- Roll-out of new technology, which has had limited field testing
- Management of external stakeholders with different priorities
- Time management of concurrent priorities and projects
- Communication internally to collect all critical information to be able to provide realistic timelines, all while managing stakeholders’ expectations
- Pressure of a live matchday environment and broadcast delivery
- External partners: Manage relationships with teams, media and data providers to ensure requirements are met and all parties are kept informed. This includes regular review and the reporting of incidents
- Commercial Team: Collaborate effectively to design and cost optimal solutions for Customers. Design project plans to meet delivery timelines and customer expectations
- Hardware Team: Provide data driven feedback to improve the product’s stability and scalability
- Support Team: Handoff and train the support team following the installation of systems. Ensure appropriate documentation is provided and kept up to date. Troubleshoot complex issues and provide continuous training
- Manager: Field and Services Manager
- No Direct Reports
Our take
Catapult is a leader in the sports technology market, pioneering wearable technology that provides valuable insights to help athletes prevent injuries, optimise performance and manage their return to play. Over time, the company has expanded its offerings to include advanced wearable analytics, video analysis tools, and athlete management systems.
The company boasts an elite clientele including thousands of big-name teams worldwide, such as Real Madrid, Bayern Munich, the New York Giants, and the Australian Cricket team. These teams rely on Catapult's cutting-edge technology to monitor and improve athletes' performance across training and competition.
This is a good demonstration of Catapult's value, but where it stands out is in its support of grassroots athletes and clubs. Essentially, while many consumer-grade wearables excel at collecting data, they fail to guide people in using it effectively. To address this, Catapult creates tailored training plans to help amateur athletes leverage data for better results in a similar way to professionals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company HQ
Prahran, VIC
Leadership
Will Lopes
(CEO & Managing Director)Joined Catapult in 2019 as CEO and Managing Director. Previously spent 19 years at Audible in a number of roles, including Executive Vice President of International Operations and CRO. They also founded Corridor Services where they served as the CEO.
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