Customer Centric Engineer, Workato
Ruby
$110-127k
1-2 days a week in office (Palo Alto, CA)
Integration & workflow automation platform
Be an early applicant
Integration & workflow automation platform
1001+ employees
Be an early applicant
$110-127k
1-2 days a week in office (Palo Alto, CA)
1001+ employees
Company mission
To help businesses streamline their operations by providing a platform to automate their work and integrate their stacks, all in one place.
Role
Who you are
- 5+ years of experience in a similar role (CCE, Technical Support Engineer, etc.)
- Familiarity with Ruby (at least the ability to read and understand code) - our core product is based on Ruby!
- BS/MS Degree in Computer Science, Computer Engineering, Information Systems or equivalent
- Unparalleled troubleshooting and problem-solving skills
- Excellent debugging, analytical, and social skills
- Knowledge of Internet development technologies (e.g Java, PostgresSQL, gRPC, REST)
- Experience with user-level automation frameworks and scripting with Ruby, Python or Go
- Good understanding of network protocols and stacks
- Experience in SaaS development environment and cloud technologies
- Good understanding of DB technologies: classic databases and modern no-SQL
- Scripting and coding knowledge are required
- You should be passionate about solving tough technical problems and recommending improvements to products and processes
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
- Demonstrable curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits
- Developer-level technical chops, along with a strong desire to interact with engineering customers, support engineers and management on high-profile issues critical to the long-term success of the company
What the job involves
- We are looking for an exceptional Customer Centric Engineer to join our growing team
- Using your programming, database, and web API and UI skills to solve critical customer technical escalations to Product Engineering from our Success and Support organization
- Identifying root causes by utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization
- Digging deep into code to propose test cases and fixes
- Contribute and/or develop product diagnostic tools and utilities that enable Workato teams to provide support efficiencies and improvements
- Providing timely information to customer-facing teams to improve overall customer satisfaction
- Mentoring Technical Support on technical issues and best practices
- Author and maintain internal knowledge base documentation
- Building relationships with other teams across Success, Product Engineering, Infrastructure, and Site Reliability as a technical expert
- Championing Supportability and Debuggability initiatives throughout Product Engineering
Our take
Many businesses struggle with lack of team integration. There are a plethora of handy apps available, and various teams within businesses often use different processes, tools, and software. This has led to many businesses attempting to patch together technologies and create ad-hoc solutions that fail when they need to be scaled. Workato allows businesses to integrate data and apps so that teams can collaborate and communicate securely.
Workato has built a single platform that integrates apps, processes, data, and user experiences to improve efficiency, communication, and business flexibility. There are many integration platforms available, such as SnapLogic and Mulesoft Anypoint Platform, however, Workato has aimed its platform at users who have minimal technical experience, rather than the IT team.
Workato has continued to expand its partnerships and workforce, and is well set to see further growth as it innovates its product offerings and capabilities. The company was recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Integration Platform as a Service, making five years it has participated and five years it has been recognized.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$200m
SERIES E
Jan 2021
$110m
SERIES D
Total funding: $415m
Company benefits
- Flexible Working Arrangements: We maintain a hybrid remote work model and provide everyone with best of breed technology tools that enable them to work anywhere, anytime.
- Great Employee Benefits: Such as an Employee Assistance Programme (EAP), Health Insurance, Referral Bonuses, and Workato Stock Options, tailored to the countries that our employees are based in.
- Professional Development Opportunities: We support individual career ambitions, and set aside training programs and budgets they can tap on to upgrade both soft and hard skills.
- Dedicated Wellness: We make it a point to dedicate time to pause, recharge and get to know each other better.
- Recreation Time: From virtual game nights to fitness sessions, there's always time for a little fun on the calendars.
Company HQ
Palo Alto, CA
Leadership
Vijay Tella
(Co-Founder & CEO)Spent 15 years as an Engineer at Teknekron and TIBCO, before joining Oracle as CSO. They also served as CEO at Qik, and VP at Skype.
Harish Shetty
(Co-Founder & Strategic Advisor)Previously held leadership roles in engineering at TIBCO, Blink, and iProfile.
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