Demand Operations Manager, Waymo

• Experience: Bachelor’s degree plus 5+ years of experience in operations management, urban planning, consulting, or logistics, with a focus on demand-side optimization or fleet management
• Urban Complexity: Proven track record of managing operations across highly regulated, high-density urban environments or European metropolitan markets
• Stakeholder Navigation: Exceptional ability to negotiate, consult, and build consensus with rigid regulatory frameworks, municipal bodies (like TfL), or local council stakeholders
• Analytical Proficiency: Strong ability to leverage data visualization tools (Tableau, Looker) and data signals to drive localized operational outcomes
• Communication: Exceptional verbal and written communication skills, with the clarity required to bridge technical engineering capabilities with public-sector requirements
• Safety-First, Local-First Philosophy: A steadfast commitment to safety-centric fleet orchestration that prioritizes the unique safety profiles of London pedestrians, cyclists, and iconic black cabs

Desirable

• In this hybrid role, you will report to a UK Ops Lead
• Rider Experience & Multimodal Integration: Monitor, mitigate, and respond to service quality issues. Optimize demand matching around major demand clusters to position Waymo as a seamless first/last-mile transit partner
• Strategic Pre-positioning & Congestion Zones: Utilize internal systems and forecasting tools to oversee fleet staging, ensuring vehicles are positioned to meet real-time rider demand and minimize wait times across diverse territories.
• PUDO Performance & Red Routes: Own the end-to-end Pickup and Drop-off experience. Analyze performance data to eliminate friction points at complex curbsides, ensuring strict compliance with London's "Red Routes", bus lanes, and borough-specific parking restrictions
• High-Traffic Event Management: Lead operational planning for high-profile UK events (e.g., premier football matches, concerts at Wembley/O2 Arena, Wimbledon), creating specialized staging and pickup-drop-off strategies that respect local council mandates
• Borough & Stakeholder Collaboration: Partner with internal teams (Product, Public Affairs, Mapping) to translate the physical reality of London's diverse boroughs into technical product capabilities
• Community Integration & Risk Mitigation: Partner with Marketing and Public Affairs to build trusted relationships with TfL, local emergency services, and community groups, proactively de-risking operational friction