Senior User Researcher, CoinTracker
$140-175k
+ Equity
Crypto portfolio tracking & taxes
Open for applications
Crypto portfolio tracking & taxes
101-200 employees
Open for applications
$140-175k
+ Equity
101-200 employees
Company mission
To enable everyone to use crypto with peace of mind.
Role
Who you are
- Impact: Demonstrated ability to drive business impact through research and systems
- Mission alignment: Passionate about making crypto/fintech accessible to everyone
- Trust: Intellectual honesty, low ego, challenges assumptions constructively
- Communication: Translates complex findings into actionable insights for all audiences
- 5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments
- Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments
- Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use
- Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product
- Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact
- Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails
- Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)
- Fintech/crypto or DeFi experience is a strong plus
What the job involves
- Your One Year Outcomes
- Strategic Impact: Complete 8-10 org-wide strategic research initiatives (pricing optimization, persona development, international market entry, brand positioning) that directly influence company strategy
- Research Operations Foundation: Build and launch research repository with highly-discoverable insights; establish research panels with engaged users across key segments
- Research Velocity: Increase research throughput by enabling tactical research to be self-serve through templates, tools, and PM/designer enablement
- Cross-functional Integration: Refine insights synthesis processes connecting research, data analytics, CX, and sales inputs
- Research Leadership (50%)
- Conduct strategic research initiatives that shape company direction
- Partner with product teams on high-stakes decisions requiring research evidence
- Synthesize insights across all customer touchpoints monthly
- Present findings to executive team when needed
- Build and evolve research roadmap aligned with company OKRs
- Research Operations (50%)
- Build and maintain research repository and insight management system
- Create research templates and playbooks for common study types
- Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards
- Manage research tools and participant recruitment infrastructure
- Measure and improve research velocity and impact metrics
Our take
Managing taxes for crypto investments can be a difficult task, and with tax regulations and trading practices developing fast in this market, a tool to help manage them is vital. CoinTracker’s crypto management software provides just this; tracking and synching up to 200 transactions across different wallets to a single dashboard, and automatically populating tax forms.
Though there are rivals in the space (such as Coinpanda and Koinly), CoinTracker stands out for the sheer volume of transactions it can track, as well as its prioritization of ease-of-use. Through this approach, it makes the whole process far more compliant and hassle-free for crypto traders, especially serving those who are less educated regarding the space.
By balancing tax management tools with its relatively generous free plan, CoinTracker has straddled itself neatly across low-volume retail investors and those dipping their toes in a little deeper. With fresh unicorn funding and regulatory pressure mounting around crypto tax reporting, the company is set to turn a historically painful obligation into a gateway for wider crypto adoption and help investors say compliant while better understanding the true performance of their portfolios.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$100m
SERIES A
Apr 2018
$1.5m
SEED
Total funding: $101.7m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Chandan Lodha
(Co-Founder)Previously a Product Manager at Google.
Jon Lerner
(Co-Founder & CEO)A former Software Engineer at Apple and Google. Went on to co-found and serve as CTO and Board Member at TextNow.
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