Customer Onboarding & Enablement Specialist, SoundHound
More information about location
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To create a voice AI platform that exceeds human capabilities and brings value and delight via an ecosystem of billions of products enhanced by innovation and monetization opportunities.
Role
Who you are
- Active Listening & Needs Assessment: Demonstrated ability to understand customer perspectives, build trust, and support diverse customer needs
- Problem-Solving & Analytical Thinking: Proven ability to diagnose issues, adapt onboarding approaches, and remove roadblocks
- Adaptability & Flexibility: Comfortable tailoring your approach to different customer types, industries, and technical backgrounds
- Project Management & Organization: Excellent organizational, time management, and multitasking skills; able to manage multiple customers and deadlines
- Customer Retention & Success Focus: Results-driven mindset with a focus on driving customer satisfaction, retention, and reducing churn
- Continuous Improvement: Commitment to seeking feedback and iterating on onboarding materials and processes
- Cross-Functional Collaboration: Experience working effectively with Sales, Product, and Delivery teams to achieve customer success
- You have 5+ years in technical writing, onboarding, training, or enablement—ideally in B2B SaaS, AI, or enterprise software
- You have excellent written and verbal communication skills for both technical and non-technical audiences
- You have strong collaboration skills with experience managing multiple stakeholders in a dynamic environment
- You are proactive, organized, and comfortable meeting deadlines and exceeding SLAs
- You have deep understanding of operational processes and a passion for continuous improvement
- You have familiarity with tools such as Confluence, JIRA, Google Workspace, Salesforce, LMS platforms, or similar documentation repositories is a plus
- You have ownership mentality, intrinsic motivation, and a commitment to getting better every day
- You have a Bachelor’s degree in a relevant field or equivalent experience (preferred)
- You have customer success or project management certifications (a plus)
What the job involves
- As a Customer Onboarding & Enablement Specialist within our Global PMO, you’ll be the driving force behind successful customer journeys from the moment a deal closes. You’ll partner closely with Sales, Product, and Delivery teams to ensure every new customer enjoys a smooth, consistent, and impactful onboarding experience
- This is a perfect opportunity for a proactive, empathetic, and detail-oriented professional passionate about customer success, scalable processes, and cross-functional teamwork
- Deliver Seamless Onboarding: Serve as the primary point of contact for new customers, guiding them through a structured onboarding process and ensuring a smooth transition from Sales to Implementation
- Empower Through Training: Develop and deliver engaging training programs and materials for customers and internal teams, ensuring confident and effective use of onboarding and project management tools (e.g., Rocketlane)
- Champion Best Practices: Create and maintain a comprehensive repository of SOPs, templates, and governance artifacts to drive consistency and excellence across all onboarding projects
- Foster Collaboration: Partner with Sales, Product, and Delivery to coordinate onboarding efforts and communicate customer feedback for ongoing improvement
- Act as a Product Expert: Provide expert support, creative solutions, and product demos to resolve onboarding challenges and ensure a positive customer experience
- Analyze & Improve: Track and report on onboarding and training metrics, using insights to refine processes and enhance customer engagement and retention
Our take
The world is becoming ever more voice-enabled, and SoundHound have been working for over a decade on their voice AI and conversational intelligence technology to stay ahead. The applications for top tier tech of this sort are vast, from automotive innovation through to restaurant management, and SoundHound is firmly leading the pack.
SoundHound has developed products with unrivalled accuracy across nearly two dozen languages, giving them a real edge over Google and Amazon’s competing products. To consolidate this lead, the company also made a number of strategic, big-name partnerships to broaden their products’ uptake, with the likes of Tencent, Hyundai, Nvidia, and Samsung counted among them.
By keeping its products customizable and broadly applicable, SoundHound was successful in its IPO bid, which will cement its position globally as the sector continues to develop. Although taking a hit from the poor economic climate, alongside many of its fellows, the company has secured post-IPO funds. It paid off its post-IPO debt in 2024, making it lighter on its feet as it captures new markets and customers in the voice-enabled AI sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2018
$100m
LATE VC
Jan 2017
$75m
SERIES D
Total funding: $215m
Company benefits
- Competitive Salary
- Team Events & Happy Hours
- Comprehensive Medical Insurance
- Employee Recognition
- Equity Plans
- Catered Lunches & Tasty Snacks
Company HQ
Santa Clara, CA
Leadership
Keyvan Mohajer
(CEO )Having taken a PhD at Stanford, Keyvan worked as CTO of InsuranceHotline.com before founding ZumoSoftware, where they spent 4 years as CTO. They founded SoundHound in December 2004, while at Stanford, and have served since as President and CEO.
Majid Emami
(CSO & SVP of Engineering)After graduating Stanford University, they went onto co-found SoundHound as VP of Engineering, before becoming CSO and SVP of Engineering in 2022.
James Hom
(CPO)Having earned their Bachelor's Degree in Computer Science from Stanford University, they went onto co-found SoundHound. First, they lead all product development as VP of Products, before becoming CPO.
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