Senior Manager of Fraud Risk Strategy, Analytics and Data Science, Navan
$120-210k
More information about location
3 days a week in office
Travel management company
Job no longer available
Travel management company
201-500 employees
Job no longer available
$120-210k
More information about location
3 days a week in office
201-500 employees
Company mission
To reinvent the legacy category of travel and expense with one of the first enterprise technologies utilising the cloud, mobile, and AI to balance business needs with today's modern standards.
Role
Who you are
- Overall 10+ years of experience in fraud strategy, fraud prevention, data analytics, or risk management
- 5+ years of experience in fraud risk management at commercial card issuers and/ or travel companies
- Deep expertise in the fraud domain, with extensive knowledge of identity and payment fraud methods, and tools and processes for prevention, detection, and fraud operations
- Strong knowledge of fraud risk management, fraud detection techniques, and the various types of card fraud (e.g., friendly fraud, account takeover, transaction fraud)
- Advanced proficiency in data science techniques, including machine learning, predictive modeling, and statistical analysis
- Experience with fraud detection platforms, rule engines, and data visualization tools
- Strong understanding of payment processing systems, card networks, and the risks specific to card transactions and corporate expense management
- Excellent proficiency with analytical tools and languages such as Python, R, SQL, and/or SAS, as well as big data platforms
- Strong problem-solving skills with the ability to think strategically and make data-driven decisions in complex situations
- Hands-on experience in the development and implementation of fraud management strategies at commercial card issuers, payment networks, merchant acquirers or other related businesses
- Excellent analytical skills, including ability to use business intelligence tools and distill complex data into insights
- Ability to drive operational efficiencies and scale through process improvements, automation, and staff development
What the job involves
- We are looking for an experienced fraud risk management expert who will accelerate the development of our fraud detection, prevention, and investigation capabilities
- The candidate will lead a multitude of high-visibility and high-impact analytical projects that will inform both day-to-day risk management tactical decision making as well as longer-term strategy and capability design
- The position will report to the head of risk management
- Undertake an end-to-end review of our current fraud risk management capabilities, strategies and controls
- Build a team of data scientists and analysts to develop and implement advanced machine learning and statistical models that predict and identify fraudulent activities across onboarding and transaction fraud
- Develop predictive models to monitor and mitigate emerging fraud threats, working closely with engineering and IT teams for real-time fraud detection integration
- Use data-driven insights to recommend improvements to fraud prevention systems and technologies
- Provide ongoing analysis of vulnerabilities, control weaknesses, and gaps to mitigate and remediate significant risk issues, trends, and loss events
- Partner with key fintech and financial industry professionals and communities to develop thought leadership on fraud prevention and detection
- Identify 3rd party tools and vendor services that will complement/ augment our current controls
- Develop a comprehensive fraud risk management program for Navan’s Travel and Expense products and develop key indicators for tracking and reporting to internal and external stakeholders
- Drive portfolio fraud analytics across different customer segments with actionable data insights for risk strategies that detect linkages and mitigate fraud patterns
- Leverage cross-functional teams, systems, and processes as required to prioritize and/or proactively address risk management improvement needs
- Ability to lead multiple tasks and projects simultaneously, prioritize work effectively, and thrive in a constantly evolving environment
- Develop a chargeback management strategy for Navan’s card issuing business and travel business where Navan is agent or record and processes travel bookings
- Manage, mentor, and develop a team of fraud analysts, data scientists, and other professionals within the Fraud Strategy & Analytics team
- Provide guidance on professional development and foster a collaborative, innovative, and high-performance culture within the team
- Establish team goals, measure performance, and ensure alignment with overall company objectives
Our take
Navan (formerly known as TripActions) is operating in a crowded marketplace, betting against rivals with similar offerings of user interface personalisation technology. Even so, the company's growth has skyrocketed and it has attracted significant investor interest. Competitors cannot match Navan's cutting-edge, AI-driven services, as well as 24-hour customer support.
Since its founding in 2015 the company has seen significant growth in transactions and in active users. Having expanded from its core travel expense management product, it now offers a corporate card and general expenses management, underwriting its customers' short term business expenses with its own Liquid financial offering. Navan has a list of impressive clients, including Glassdoor, Zoom, and Shopify.
Moving forwards, the company is focused on gaining more reach, especially in Europe. As part of the expanded go-to-market strategy, it rebranded to Navan with a more people-centric design approach. It also combined its travel, corporate card and expense services into a single app which is now available to individual users rather than only through a corporate account. This will be key in bridging the gap between business travel and consumer apps.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
45% female employees
-40% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2022
$154m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $1.1bn
Company benefits
- Flexible Vacation
- Healthcare
- Commuter benefits
- Parental leave
- Health and Wellness
- Fuel for Connection
- Pet Friendly
- 401k (retirement plan)
- IATAN (travel-related discounts)
- Connectivity Allowance
- Learning & Development
Company values
- Focus on Users
- Tech-Forward Solutions
- Lead with Context
- Communicate with Candor
- Raise the Bar
- One Diverse Team
Company HQ
Ventura, Palo Alto, CA
Articles
Leadership
Ariel Cohen
(CEO)Research and Development director in Mercury Interactive (and HP after acquisition of Mercury). Product Management director, then VP, at Jive Software. Previously co-founded StreamOnce with Ilan.
Ilan Twig
(CTO)Studied Computer Science, managing positions in software engineering including VP and EVP of engineering at Jive Software. Previously co-founded StreamOnce with Ariel.
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