Software Support Engineer, Apptronik
Humanoid robot developer
Be an early applicant
Humanoid robot developer
101-200 employees
Be an early applicant
101-200 employees
Company mission
To leverage robotics to improve universal quality of life.
Role
Who you are
- Excellent communication skills and demonstrated ability to present to company senior leadership and customer representatives
- Problem-solving in high pressure situations at customer facilities against stringent SLA’s
- Be an agent of change, fostering a culture of collaboration, creativity, innovation, and continuous improvement
- Proficiency in Bash and Linux
- Ability to work alone or in a cross-functional team setting
- Collaboration with product and engineering on Design for Serviceability analyses
- International travel likely; passport highly desired
- Role will be assigned primarily to Austin HQ but travel up to 50% may be required at times
- (Preferred) Proficiency with C++ and Python
- (Preferred) Understanding of networking concepts
- Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience
- 3+ years of software engineering experience (preferred)
- Familiarity with issue ticketing, reporting, and tracking with Jira and Salesforce
- 2+ years of experience in testing, including unit, integration, and hardware-in-the-loop testing
- 2+ years of experience enforcing and improving code coverage
- Experience tracking down challenging bugs, such as memory leaks and concurrency issues
- Proven experience in a customer-facing role
- (Preferred) 2+ years of experience with ROS and ROS concepts
- (Preferred) 2+ years of experience with containerization technologies
- (Preferred) Experience operating in a VR environment is a plus
- (Preferred) Familiarity with Unity or other video game engines and SteamVR is a plus
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 25 pounds at times
- Vision to read printed materials and a computer screen
- Hearing and speech to communicate
What the job involves
- You will join a team developing state-of-the-art general-purpose robots designed to operate in human spaces and with human tools
- It is designed to work alongside humans, mobilize to human spaces, and manipulate the world around it
- We are seeking a Software Support Engineer to join our Customer Service and Support team as part of our Humanoid product ecosystem
- As a Software Support Engineer at Apptronik, you will be responsible for daily robot and software system operations, verify repairs and maintenance, and work hands-on with robot hardware to validate performance and reliability
- This role is primarily focused on maintaining high uptime on robotic systems, documenting performance, tracking reliability, and training other team members
- You will work closely with cross-functional teams providing feedback on how to implement this new system, improve the design, and integrate it with various other technologies
- Execute tests designed by Software and Systems Engineers to validate system functionality and performance
- Perform all software support activities related to system bring-up, troubleshooting, emergent service, and preventative maintenance
- Perform in-depth root cause analysis, collaborating with software development engineers and field team to develop and implement permanent corrective actions
- Document system performance, root cause analysis, and suggestions for improvement for all related system activities
- Collect and analyze data to support iterative improvements and refinements of product design
- Collaborate with software, project, and engineering teams to support the design and implementation of scalable and resilient systems
- Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability
- Assist with demonstrations of robotic platforms for marketing and outreach purposes
- Travel to customer sites as necessary to perform system repairs, maintenance, and training
Our take
Apptronik specializes in the development of advanced robotic systems designed to enhance and automate various industrial processes. With the company's flagship product, The Apollo humanoid robot engineered to perform low-skill, physically demanding tasks that are repetitive and crucial for manufacturing efficiency.
The company's expertise extends beyond robotics into the broader realm of artificial intelligence and automation, contributing to its rapid growth and increasing prominence in the tech industry. Apptronik's products are designed to integrate seamlessly into existing workflows, offering solutions that address labor shortages and improve operational efficiency.
The company's recent partnership with Mercedes-Benz marks a significant milestone for both companies., This agreement to pilot Apollo robots in Mercedes-Benz manufacturing facilities represents Apptronik's first publicly announced commercial deployment. This is an exciting opportunity for the company, and as the industry continues to evolve, Apptronik is poised to leverage its technology to meet increasing demands in the robotics and automations sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2025
$350m
SERIES A
Jun 2022
$14.6m
SEED
Total funding: $364.9m
Company HQ
North Burnet, Austin, TX
Leadership
Jeff Cardenas
(CEO)Received a Master of Science in Technology Commercialization from the University of Texas. Founded multiple startups and non-profits. Previously worked at IC2 Institute at UT Austin and in Technology at Deloitte Consulting.
Dr. Nick Paine
(CTO)B.S., M.S. and Ph.D in Electrical and Computer Engineering from the University of Texas in Austin. Previously a member of the NASA-JSC DARPA Robotics Challenge team which developed high-performance hardware and software for robotic control.
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