IT Support Analyst, Ultra
More information about location
Defence and security systems
Job no longer available
Defence and security systems
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To develop mission-critical solutions in support of a safer tomorrow.
Role
Who you are
- Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers
- Obtain/maintain security clearance at the appropriate national / regional level
- 5+ Years in a customer facing IT technical support role
- Experience in system administration and networking fault diagnostics
- Current MCSE or equivalent certification, CCNA or networking certificate (Desirable)
- Knowledge of VMware and ESXi
- Good knowledge of Active Directory and Group Policy
- Must have excellent customer service skills
- Knowledge of Microsoft Operating systems, Windows based applications is required
- Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
- Excellent communications skills, including verbal, written and interpersonal abilities
- Ability to effectively prioritize multiple competing tasks, resource planning and travel itinerary
What the job involves
- This role will be providing IT Support across the Ultra Maritime office spaces within the US, an expectation is to be travelling approximately every 2 weeks to an alternate UM office to provide desk-side and operational IT support, this role will provide support and technical experience where it is most required and identified
- The analyst will diagnose and resolve a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues
- They may also assist internal customers with setting up new equipment, installing software, and providing basic training on how to use technology effectively
- Provides hands-on desk-side support for end user technical issues related to desktop/laptop hardware, operating system, and supported third party applications
- General networking troubleshooting - TCP/IP, DNS, DHCP
- Mobile device support – iOS and Intune
- Completes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals
- Image, prepare and ship new hire / replacement equipment ensuring deadlines are met
- Provides hands-on support for network and server teams when required
- Troubleshoot and resolve technical issues or escalate more complex situations to the appropriate tier support teams or third party vendors
- Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests
- Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams
- Occasional on-site weekend presence may be required to support business requirements
Our take
Ultra is a systems and sub-system provider specialising in solutions for the defence, security, critical detection, and control industries. The company comprises maritime, forensics, and energy divisions, an intelligence and communications division, and a unit working in Precision Control Systems for aerospace.
Ultra operates in the US, Canada, the UK, Australia and New Zealand, working with clients including the US Department of Defense, and BAE. In 2022, Ultra was acquired – to some controversy – by US private equity firm Advent International. Concerns about the sale of a UK defence firm to a foreign entity caused the government to get involved before the deal, only allowing the acquisition under a pile of conditions.
Since then, Ultra has been undergoing active portfolio reshaping, including the planned divestment of its Precision Control Systems business and increased investment in areas such as cyber, intelligence, and mission-critical defence technologies. These moves suggest a tighter focus on Ultra's core defense capabilities, and the company's ongoing remodeling will be key in determining how it positions itself within the evolving defence and security landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Marylebone, London, UK
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