Technical Account Manager, Outsight
Real-time spatial intelligence with laser precision
Open for applications
Real-time spatial intelligence with laser precision
101-200 employees
Open for applications
101-200 employees
Company mission
To empower organizations across all industries to harness the power of 3D real-time data for effective monitoring of people, goods, and vehicles.
Role
Who you are
- Higher education (Master’s degree in Engineering, Computer Science, or equivalent technical background) is a strong plus. Candidates demonstrating deep relevant experience will be considered, regardless of educational background
- Minimum 3 to 5 years of experience in a similar role (TAM, Technical Consultant, L2/L3 Support Engineer), ideally in B2B SaaS
- Experience in managing complex technical projects and interacting with C-Level stakeholders
- Technical Ecosystem Knowledge: Strong understanding of software architectures, APIs, databases, and cloud computing concepts
- Diagnostics: Strong understanding of diagnostic methodologies and the ability to interpret technical information provided by L2/L3 teams to communicate effectively with the client
- Tool Proficiency: Experience with ticketing tools (Jira), CRMs (Hubspot)
- Educational Communication: Excellent communicator, capable of translating complex technical concepts into clear language for non-technical decision-makers
- Customer Service Mindset: Driven by client satisfaction and possessing great empathy to understand the business impact of technical problems
- Rigor and Organization: Extremely rigorous in follow-up, capable of managing multiple priorities simultaneously
- Proactivity: Ability to anticipate technical problems before they become critical
- Languages:Fluent technical English is essential (written and spoken). French is a plus
What the job involves
- Joining the Customer Success team, you will be the key technical liaison for our most strategic clients and partners globally
- This role is crucial for ensuring the stability, performance, and successful adoption of the Outsight solution after the initial sale and deployment
- You will be the technical face of Outsight, translating complex client needs into clear action plans for our internal R&D and Support teams
- Reporting to: Manager Customer Success
- The Technical Account Manager (TAM) is the privileged technical point of contact and the go-to product expert for a portfolio of strategic clients and partners
- Your mission is to ensure the operational excellence of our Outsight solution on the client side, guarantee a high level of technical satisfaction, maximize feature adoption, and coordinate the communication during the resolution process for critical incidents
- You are the custodian of the technical health of the client account
- The TAM concentrates on three major areas: strategic communication, follow-up management, and external stakeholder oversight
- Client Communication Owner: Serve as the strategic communication point for key clients during technical incidents. Maintain full transparency by providing proactive and clear status updates to stakeholders
- Process Orchestration: Proactively monitor the status of high-priority tickets across internal teams (Support, R&D). Act as the client advocate internally, ensuring the resolution process moves forward efficiently without direct technical intervention
- SLA and Process Compliance Monitoring: Proactively track and ensure internal adherence to contractual SLAs and support lifecycle defined in the client agreements
- Technical Expertise: Maintain an in-depth knowledge of the Outsight solution's architecture, its APIs, and its technical use cases
- Proactive Reporting: Establish and present regular technical reports (Operational Reviews) to clients (incident summaries, trends, system performance, action plans)
- Product Feedback: Consolidate and transmit client technical feedback and evolution needs to the Product and R&D teams, ensuring the business priority and technical feedback are clearly understood by the Product and R&D teams
- Technical Monitoring: Inform clients of major updates, technical migrations, and best practices for utilization
- External Partner Governance: Serve as the technical communication interface for partners and subcontractors, assuring the respect of agreed-upon contractual processes (deployment, support lifecycle, quality)
- Performance Review: Organize regular technical reviews with these entities to validate the quality of their deployments and first-level support
- Training: Participate in the technical upskilling of partners on new features and Outsight's deployment methodologies
Our take
Outsight has combined the software assets of its parent company Dibotics with 3D sensor technology to create a LiDAR pre-processor designed to help make smarter, safer vehicles, and add spatial AI to buildings like stores and airports. Importantly, however, Outsight’s business model is focused on providing a simpler plug-and-play LiDAR solution, to close the gap between LiDAR early adopters and the mainstream market.
Helping more companies easily tap into LiDAR’s full situational awareness capabilities in our growing network of interconnected, smart environments is likely to prove a winning strategy for Outsight going forward. And already, the company has proven attractive to international clients across a number of highly lucrative fields including industrial automation, driverless cars, and drones.
Outsight has carved out a niche for itself, attracting a solid client base as the industry embraces new technologies. In a significant development, the company was acquired by Billups, a leading NYC-based OOH managed services agency, in a deal that expanded Billups' global presence to 16 countries. This acquisition strengthens Outsight's industrial edge and cloud application offerings, opening up exciting new opportunities for growth and innovation within the company.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2022
$26m
EARLY VC
May 2020
$2.9m
GRANT
Total funding: $48.9m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Cédric Hutchings
(Co-Founder & CEO)Prior to co-founding Outsight in 2019, Cédric was a VP of Digital Health at Nokia Tech.
Raul Bravo
(Co-Founder & President)Previously President and Co-founder of BALYO until its IPO in 2017; they also co-founded Outsight's parent company Dibotics.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Outsight