Enterprise Customer Success Manager, Envoy
$155-170k
OTE
+ equity
More information about location
4 days a week in office
Flexible workplace platform
Be an early applicant
Flexible workplace platform
201-500 employees
Be an early applicant
$155-170k
OTE
+ equity
More information about location
4 days a week in office
201-500 employees
Company mission
To create a world where workplaces work better.
Role
Who you are
- 4+ years of experience in a customer success or account management role
- A proven ability to manage and grow large, complex accounts across multiple stakeholders
- A strong track record of driving customer adoption and identifying upsell opportunities
- Excellent project management and change management skills
- Experience creating and iterating on training or enablement materials
- A deep understanding of enterprise organizations and how to build relationships across teams
- Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert
- Entrepreneurial and resourceful with a go-getter mindset
- Naturally empathetic and data-driven in your approach
- Comfortable with change and excited by new challenges
- An excellent communicator, both written and verbal
- Highly organized and able to manage multiple accounts and priorities
- Based in or willing to work in San Francisco with a 4-day a week in-office policy
What the job involves
- We’re looking for a strategic and relationship-driven Enterprise Customer Success Manager (CSM) who will act as a trusted advisor to our largest customers
- You'll guide clients through every stage of the customer lifecycle, from onboarding to renewal, while identifying growth opportunities and helping them unlock the full potential of Envoy’s Workplace platform
- This is more than just a support role; you’ll be responsible for building relationships, driving adoption, identifying expansion opportunities, and partnering with internal teams to grow accounts and increase product value
- Own a book of strategic accounts and build strong, multi-threaded relationships across Workplace, IT, Security, and Compliance teams
- Identify expansion opportunities and actively build a pipeline within your accounts, partnering closely with Sales to close and grow revenue
- Drive product adoption and optimize usage through proactive engagement and regular business reviews
- Set success plans and measurable goals to ensure customers realize value from Envoy’s solutions
- Serve as the Voice of the Customer by managing escalations and surfacing product feedback
- Collaborate with cross-functional teams (Sales, Support, Product, Marketing, Engineering) to position the right solutions at the right time
Our take
Envoy is a visitor management platform. Envoy offers a raft of workplace management tools, which help businesses ensure that their shop floor runs efficiently.
Envoy has already helped organise tens of thousands of locations globally, and brings together several solutions in a flexible package. The platform manages hybrid schedules, welcomes guests, helps companies improve security, assists with the management and booking of rooms for collaboration, and even plays a role in structuring mailrooms more effectively.
A 2022 series C funding round took the company to a valuation of over $1B. It has been invested into company growth and creating more tools for secure and connected workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$111m
SERIES C
May 2020
$30m
LATE VC
Total funding: $200.2m
Company benefits
- Flexible time off to help you relax and recharge
- Learning and development stipends
- Full health coverage for you and your dependents
- A remote working credit to set up your home office
- $100 monthly wellness credit
- $100 headphone credit every 2 years
- A 401K, so you can invest in your future
- 12 weeks of paid parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Larry Gadea
(Founder & CEO)Software Engineering at Carleton University. Systems Performance Consultant at Milo and Shopify. Infrastructure Engineer at Twitter. Founded Envoy in 2013.
Salary benchmarks
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