Product Manager, Kaluza
CCaaS - French Speaking
€45.6-57k
More information about location
3+ days a week in office
Intelligent software platform powering the future of energy
Open for applications
Intelligent software platform powering the future of energy
501-1000 employees
Open for applications
€45.6-57k
More information about location
3+ days a week in office
501-1000 employees
Company mission
To help decarbonise the world.
Role
Who you are
- You are the right person for us if you:
- Have significant product leadership experience in enterprise SaaS and have worked in agile product organisations
- Possess deep knowledge of contact centre operations and agent workflows
- Have experience working with French enterprise clients and a strong understanding of localisation requirements, including language and regulation
- Are skilled at stakeholder management at the executive level, with the ability to manage trade-offs between speed and long-term value
- Are data-oriented, with an adeptness for using operational metrics to assess product performance and drive continuous improvement
- Have a background in energy retail or utilities (this will set you apart!)
- Are excited by AI-driven automation, including voice bots and agent assist technology
- We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential
- We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you
What the job involves
- Team: Product Management - Customer Care Value Stream
- Reporting to: Head of Product
- This role is based in France and requires the successful candidate to be based in or willing to relocate to France
- Fluent French and English (spoken and written) are essential for this position
- At this time, we are not able to offer visa sponsorship for this role
- We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship
- You will be specifically working with the team building out our contact centre solution and the Kaluza Agent Experience (KAE)
- Our Customer Care platform powers AI-driven, cost-efficient service operations for global energy retailers, enabling personalised customer experiences across contact centres, digital channels, and case management
- This role is mission-critical to Kaluza’s vision. You will lead the product strategy, delivery, and client outcomes for Kaluza’s Customer Care solutions for ENGIE France, while contributing to the evolution of our Global Core capabilities
- As the Customer Care Product Manager, you are accountable for the outcomes delivered by your product
- You will ensure design and engineering teams have absolute clarity on priorities and scope to drive meaningful results for end users and commercial value
- Lead Product Strategy: Own the Customer Care product strategy and roadmap for Kaluza clients in France, balancing Global Core reuse with specific French localisation requirements
- Build High-Value Solutions: Develop our suite of tools for the Contact Centre Solution, including CCaaS (Contact Centre as a Service) and Case Management, to enable efficient, high-value conversations
- Drive AI Innovation: Utilise the latest AI technology to automate and personalise the customer experience and champion agent productivity tools
- Foster Client Partnerships: Act as the senior product counterpart to client stakeholders (such as ENGIE), leading workshops and translating their needs into scalable capabilities
- Execute & Optimise: Lead cross-functional teams (engineering, design, data, and commercial) to ensure efficient delivery, removing blockers and resolving cross-team dependencies
- Deliver Operational Excellence: Define and track key contact centre metrics such as AHT, FCR, CSAT, and NPS to ensure solutions deliver measurable cost-to-serve improvements
Our take
The energy landscape is one of the most dynamic and fast-evolving sectors in the world. More and more energy retailers are looking to move further toward digitisation and reap the benefits of modern technology in an increasingly connected world. But many are struggling with the transition, held back by legacy operating systems which slow them down, drain resources, and hamper innovation.
This is where Kaluza comes in. An ecosystem of platforms whose services range from energy billing to smart electric vehicle charging, Its real-time cloud platforms transform supplier operations, reducing the cost to serve and boosting customer engagement. Essentially, its platform is aimed at helping businesses streamline their operations, saving them time, effort, and money which can be better invested elsewhere.
Kaluza is riding the momentum of a growing desire for sustainable business and services. Its program relating to electric car charging, for example, will be able to capitalise on huge new demand in that sector - over 100,000 electric cars are already on the roads in the UK, and Bloomberg New Energy Finance has predicted that electric cars will account for over 50% of new global car sales by 2040. As the globe moves further towards sustainable use of energy in the coming years, Kaluza could be very well positioned to capitalise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (1 round)
Jun 2024
$100m
LATE VC
Total funding: $100m
Company benefits
- Progressive leave policies - including leave dedicated to the moments that matter to you the most
- Annual discretionary bonus
- Dedicated personal learning and home office budgets
- Flexible working — we trust you to work in a way that suits your lifestyle
- 26 days holiday
- Kaluza Share Scheme
Company HQ
Kensington, London, UK
Articles
Leadership
Melissa Gander
(CEO)Initially joined Kaluza as COO before becoming CEO in 2024. Previously worked at OVO Energy in a number of roles, including Managing Director of Smart Metering and Group COO. Prior to that, they worked at INEXUS as a Process and Performance Analyst and a Customer Manager.
People progressing
Joined as Senior Technical Product Manager in 2017, promoted after 2 years to Head of Product, promoted again in 2024 to their current position as Director of Product.
Joined Kaluza in 2020 as a Software Engineer, and in less than 2 years was promoted to Software Engineering Manager and again promoted in 2023 to Senior Software Engineer.
Diversity, Equity & Inclusion at Kaluza
- We are developing an dedicated Early Talent programme with a focus on underrepresented groups, offering different training opportunities within the business
- Our applicant tracking system, Greenhouse, also anonymously tracks the diversity of each candidate pipeline, so we can proactively take action when a pipeline needs to be more diverse
- We invest in tools, like Textio, and focused diversity job boards to help us reduce bias in our job postings and recruitment activity
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within Kaluza and the wider community
- Within Kaluza we have belonging communities set up, to offer support and forums for everybody
- We run monthly Inclusive Hiring Skills & Bias training that are open to all Kaluza employees
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