IT Support Engineer, iwoca
£30-40k
+ Share Options
3+ days a week in office
Online loans for small businesses
Be an early applicant
Online loans for small businesses
201-500 employees
Be an early applicant
£30-40k
+ Share Options
3+ days a week in office
201-500 employees
Company mission
To give small business owners a great experience while getting the finance they need.
Role
Who you are
- At least two years' experience in IT or technical support, including user support
- A keen curiosity for technology, with the ability to learn and adapt to new tools
- Hands-on experience installing, configuring, and using multiple operating systems (Windows 11, macOS, iOS, Android, Linux)
- Excellent communication skills, with the ability to explain technical concepts to non-technical staff
- Cloud directory administration experience, such as Google Workspace or Entra ID, including managing user accounts and permissions
- Experience with stock management, inventory control, and supplier relations
Desirable
- Network infrastructure and protocols knowledge (TCP/IP, DNS, DHCP, Firewalls, Wi-Fi, Ethernet)
- Cloud platform experience (ideally AWS or GCP), particularly in managing access permissions and security settings
- Scripting skills in Bash, Python, or PowerShell for automation and system management
What the job involves
- You’ll collaborate across teams to ensure staff have the hardware, software, and support they need
- This role offers the chance to innovate, solve problems, and enhance your technical skills, all while helping iwoca run smoothly in a fast-paced, growing environment
- As an IT Support Engineer, you’ll sharpen your technical problem-solving skills in a fast-growing fintech scale-up
- You’ll take ownership of key services, including support, security, and systems management, while growing your commercial expertise alongside your IT team colleagues
- As a first point of contact for IT support, you will:
- Ensure new joiners have a smooth onboarding experience with the right tools from day one
- Manage the IT helpdesk, resolving issues and escalating when needed
- Maintain office AV equipment and meeting rooms to support effective collaboration
- You’ll also build skills in IT operations by:
- Deploying and upgrading laptops for new and existing employees
- Managing access to Google Workspace, internal systems, and third-party SaaS tools
- Handling supplier orders to maintain essential IT stock levels
- Beyond daily support, you’ll contribute to improving IT processes:
- Keep documentation up to date in the knowledge base
- Identify and suggest process improvements
- Develop expertise in Google Workspace, MDM tools, and IT security principles
Salary benchmarks
Our take
UK SMEs are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.
With offerings like iwoca's, gone are the days where waiting up to eight weeks for a loan decision was viable. Its simplified business loans of £1,000 - £500,000 come with no fees attached, and applying online takes no more than five minutes. The ready availability of iwoca loans gives business owners a level of certainty, so that they can make instant decisions to help their business grow.
iwoca has made a number of partnerships with other players in the business finance space, including an impressive industry-first invoice checkout integration with QuickBooks. Funding raised by the company, which is now operating at net profitability, will enable it to meet a recent surge in demand for corporate loans. The company has made several billion in funding available to over 100,000 businesses since launching, positioning itself as a leading European fintech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Great opportunities available to learn from both individuals through shadowing, and teams through presentations and even secondment opportunities -..."
Funding (last 2 of 7 rounds)
Aug 2019
$13.2m
GRANT
Feb 2019
$26.4m
SERIES D
Total funding: $95.5m
Company benefits
- Flexible working
- 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years
- Instant access to emotional and mental health support with our partner, Spill
- Pension and share options
- Generous parental leave and a nursery tax benefit scheme to help you save money
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield
- A learning and development budget
- Company-wide talks with internal and external speakers
- Events and clubs, like bingo, comedy nights, yoga classes, football, etc
- Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents
- Paid volunteering day to support your chosen charity
- Cycle-to-work scheme and electric car scheme
- See iwoca benefits & policies for detail and some additional benefits: https://coda.io/@iwocauk/iwoca-benefits-policies-uk
Company values
- Motivated: Going to work shouldn't feel like a slog, so we want everyone in the team to personally care about what they're working on. We stay motivated by celebrating our wins, learning from our mistakes, and always looking for new gaps to step into
- Smart: At iwoca being smart isn't about what you know, it's about how you think. Smart thinking means looking at each problem by asking ‘why’ first, then figuring out ‘how’
- Humble: We know all ideas are flawed, all code has bugs, and everyone makes mistakes - it’s how we learn. For us, being humble means you question yourself first, rather than your team
- Growth Mindset: We think there's always a better way to solve a problem. So we never let ourselves get comfortable with being good enough
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Christoph Rieche
(Co-Founder & CEO)Previously spent 7 years at Goldman Sachs as a Vice President before co-founding iwoca in 2011.
Joost Versteeg
(CMO)Joost joined iwoca in 2017 as an Intern. Since then they have worked their way up, working as a Growth Analyst, Strategy Associate, Head of Product, Head of Commercial Strategy, and now, CMO.
People progressing
Serita joined as a Customer Onboarder, before moving into the Broker Team. Most recently they have been promoted to Partnership Manager.
Leo joined in 2018 as a Client Onboarder. Since then, they have worked in a number of roles and now serve as the Product Manager.
Jenny originally joined our Client Onboarding team and now leads our Customer Success department for our German business.
Diversity, Equity & Inclusion at iwoca
- We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.
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