Customer Success Manager, Securiti
EMEA
Up to 30% travel.
Unified data intelligence & cloud security
Be an early applicant
Unified data intelligence & cloud security
501-1000 employees
Be an early applicant
Up to 30% travel.
501-1000 employees
Company mission
To enable enterprises to safely harness the incredible power of data and the cloud by controlling the complex security, privacy and compliance risks.
Role
Who you are
- 5+ years relevant work experience in customer success, consulting, post-sales technical account management or similar roles
- Strong consulting, project management and/or business analyst skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
- Previous experience with a Cyber/Data Security solutions company and/or an enterprise software company working with large enterprise customers is highly desired
- Strong knowledge of SaaS and Multi-cloud (AWS, Azure, GCP) architectures, as well as the traditional on-premise model
- Solid understanding of complementary data security concepts, such as data discovery, DLP, encryption/tokenization, data masking, access control, rights management
- Familiarity with various types of structured and unstructured data systems across SaaS, Multi-cloud and traditional, self-managed systems
- Understanding of Generative AI concepts, awareness of main GenAI offerings from main cloud providers and main use cases
- Fundamental technological knowledge of networking environments
- Experience installing and supporting enterprise software on Windows and UNIX platforms
- Prior experience with Securiti Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions
What the job involves
- As a Sr CSM (Senior Customer Success Manager) at Securiti, you will use your skillset to build key relationships, working closely with Directors/Managers of Data Security/Privacy/Data Governance/AI, Data Engineers, Security Architects, and Privacy teams to implement best-in-class modules from Securiti’s Data Command Center
- The Sr CSM works with large enterprise and strategic customers and is accountable for ensuring these customers adopt and realize the recurring value from the Securiti Data Command Center
- Your results will be increased customer satisfaction, value, retention, and expansion of the Securiti platform footprint
- Own and drive onboarding, adoption, and advocacy across a portfolio of customers
- Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives
- Design and execute a value roadmap for each customer in your portfolio
- Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer
- Conduct Quarterly Business Reviews to ensure successful outcomes from Securiti solutions
- Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs
- Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services
- Partner with Securiti Account Team (Account Executives, Solution Architects, Sales Engineers, and Training) to find opportunities for new usage of Securiti across organizational functions, and build contract renewal, upsell, and cross-sell opportunities
- Define success plans for at-risk customers and execute them in collaboration with the functional team
- Act as the voice of the customer internally to advocate customers’ needs
- Leverage internal tools to archive customer activity and other key data points
- Identify and communicate areas for improvement in the customer experience including both product and process
Salary benchmarks
Our take
As businesses take advantage of data and the cloud, they are increasingly encountering difficulties with managing their compliance, data security and privacy. Aside from operational and ethical concerns, companies are regularly punished with huge fines for failures in this area. Securiti exists to make harnessing data safe, using AI to ensure that information is managed in a way that's secure and compliant.
Securiti is not alone in the data protection market. It has larger AI-powered competitors in OneTrust and Immuta, both able to identify and control at-risk data. However, Securiti's platform is unique in bringing together all controls around data in a single command centre. This solution has found favour with numerous Enterpise customers including Cisco, Hertz, Dell and CapitalOne.
Securiti has grown swiftly and raised considerable funds over the years. This has allowed it to expand its headcount, develop its product and increase its market share. And, as concerns surrounding the safe adoption of AI have risen, it has released solutions that specifically target these concerns. This shows that it can keep pace with evolving market needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2022
$75m
SERIES C
Jan 2020
$50m
SERIES B
Total funding: $156m
Company HQ
West Valley, San Jose, CA
Leadership
Rehan Jalil
(President & CEO)Venture Advisor at Mayfield Fund, and former Board Member at Common Sense Media. Previously SVP and GM of Cloud Security at Symantec, and CEO of Elastica.
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