Senior Associate of Program Management, Radar

• 3+ years of experience in program management, implementation operations, or technical operations - with demonstrated ownership of the tools and systems that support that work
• Proven ability to coordinate complex, cross-functional work and drive execution through structure, follow-through, and well-configured platforms
• Strong operational planning skills: readiness gating, dependency management, timeline discipline, and escalation clarity
• Experience working with external vendors and managing deliverables in time-bound deployment environments
• Hands-on experience with project and documentation platforms — you don't just use these tools, you improve them
• Strong written and verbal communication skills; able to produce clear, executive-ready updates
• Comfortable building structure in ambiguous, fast-moving environments where processes are still maturing
• Familiarity with Jira, Confluence, Smartsheet, Google Sheets, Miro, or Lucidchart (or similar program management tools)

Desirable

• The Sr. Associate, Pilot & Special Projects Program Management owns the operational lifecycle of RADAR's special project deployment program, serving as the connective tissue between people, processes, and the platforms that power them
• This role goes beyond coordination. It actively improves and scales the systems that make pilot and special project deployments execution faster, more predictable, and rollout-ready, ensuring every pilot is planned, prepared, executed, and closed out with discipline, clarity, and consistency
• Sitting within Pilot & Special Projects Operations, this role partners closely with Customer Experience, Deployment Operations, Technical Support, Store Planning & Design, Engineering, Supply Chain / Logistics, and external installation partners to ensure processes and systems reflect how work actually gets done, and enable teams to execute efficiently at scale
• This role is accountable for pilot readiness, cross-functional coordination, vendor execution enablement, and operating cadence - translating pilot activity into repeatable routines and rollout-ready standards
• Own the end-to-end operational lifecycle of special project deployments: intake → readiness → execution → closeout, with a focus on building workflows and systems that reduce manual effort and increase consistency
• Define milestones, dependencies, readiness criteria, and ownership aligned to project objectives and success metrics
• Ensure pilots do not proceed without required readiness gates met; surface risks early with clear options, data, and recommendations
• Maintain clear scope and execution expectations across all stakeholders
• Own the configuration and continuous improvement of tools such as Jira, Confluence, Smartsheet, and Google Sheets to reflect current workflows and reduce friction
• Identify gaps between how teams work and what their tools support, and drive resolution through tooling changes, automation, or process redesign
• Partner with Operations leadership to evaluate and integrate new platforms that improve program visibility and execution quality across the holistic system infrastructure
• Drive a structured operating cadence - including readiness reviews, weekly project syncs, execution checkpoints, and closeout reviews - with supporting dashboards, trackers, and automated workflows to keep routines low-lift and high-signal
• Coordinate across Field Deployment Ops, Deployment Tech Support, Store Planning & Design, Engineering, Supply Chain, and CX
• Track action items, remove blockers, and escalate with clarity and documentation maintained in the right systems
• Document decisions and ensure consistent follow-through across teams
• Build and maintain repeatable operating routines that reduce friction and variability across all special project deployments
• Develop and continuously improve standardized artifacts, designed to live in and be maintained through your core toolset, including:
• Pilot readiness checklist and gating framework
• Pilot execution tracker and ownership model
• Internal and external communication templates
• Pilot closeout and retrospective format
• Identify recurring issues and drive operational improvements through process, tooling, or stakeholder alignment
• Own the pilot closeout process end-to-end, ensuring deliverables, validation, and documentation are captured in structured, reusable formats
• Lead pilot retrospectives and translate lessons learned into updated standards, playbooks, and scale-readiness inputs
• Partner with the Manager, Deployment Operations to hand off pilot learnings and operational requirements for potential fleet rollout
• Partner with Systems and Data analysts to build and maintain leadership-ready pilot reporting infrastructure: live dashboards, status trackers, risk registers, readiness scorecards, and completion metrics
• Provide clear, timely updates that enable informed decision-making and proactive risk management
• Ensure pilot progress and outcomes are visible, measurable, and actionable
• In your first 30 days, you will:
• Learn RADAR's pilot deployment workflows, stakeholders, tools, and readiness dependencies
• Audit the current operational toolset - what's being used, what's inconsistent, and where the biggest friction points are
• Review recent pilot deployments to understand execution gaps and recurring blockers
• Establish a standard pilot tracker and operating cadence for active and upcoming pilots
• In your first 60 days, you will:
• Take full ownership of pilot readiness reviews, operating rhythms, and execution coordination
• Implement standardized pilot readiness gates and documentation across all stakeholders
• Strengthen vendor coordination and clarify special project execution expectations
• Launch a consistent pilot closeout and retrospective process
• In your first 90 days, you will:
• Deliver measurable improvements across pilot readiness, execution predictability, and reporting quality — with visible progress in dashboard adoption, fewer missed readiness gates, and cleaner leadership updates
• Publish a pilot program playbook and a special projects operating framework (covering closings, refurbishments, retrofits, and similar programs), each with standardized templates, checklists, vendor protocols, and closeout documentation that teams can pick up and run with
• Establish a clean handoff model from pilot → potential fleet rollout, ensuring learnings, operational requirements, and scale-readiness inputs are captured and transferred consistently