IT Specialist, Clio
£53.7-72.7k
2 days a week in office
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
£53.7-72.7k
2 days a week in office
1001+ employees
Company mission
To transform the legal experience for all.
Role
Who you are
- 2+ years of hands-on experience in IT support or related roles
- Okta, Slack, Google Workspace, and MAC. Extensive hands-on experience with Okta beyond basic user management. Specifically, we’re looking for expertise in Okta Workflows, SCIM-based application provisioning, and the creation and management of groups and rules within Okta
- Have experience managing inbound tickets from submission to resolution, ensuring timely responses and thorough follow-up
- Have a working knowledge of macOS, iOS, and Windows systems, with the ability to support a diverse range of user needs
- Have experience with core SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and GitHub, and can provide basic user support and troubleshooting
- Possess strong communication skills, with the ability to explain technical concepts clearly to diverse audiences
What the job involves
- We are currently seeking an IT Specialist to join our IT team. This role is available to candidates across Manchester (2 days in the Office)
- The IT Specialist for the IT Squad will play a critical role in Clio. The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all
- We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees' precious time. By supporting Clions, we help them spend more time helping our customers
- Providing world-class IT support to Clio employees globally, managing inbound tickets from submission to resolution
- Documenting troubleshooting steps in detail and communicating solutions clearly to end users
- Supporting the onboarding process for new employees, managing access to systems, applications, and various technologies
- Maintaining an accurate and up-to-date hardware inventory using asset management tools, ensuring smooth asset lifecycle management. Procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors
- Okta, Slack, Google Workspace, and MAC. Extensive hands-on experience with Okta beyond basic user management
- Specifically, we’re looking for expertise in Okta Workflows, SCIM-based application provisioning, and the creation and management of groups and rules within Okta
- Supporting and configuring macOS, iOS, and Windows systems in an environment with 2500+ endpoints
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialized remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised significant funding and benefited from the COVID-era shift toward cloud technologies. More recently, the company has experienced rapid growth following the integration of AI into its platform in 2023. Alongside this, it surpassed $200M in annual recurring revenue (ARR) in mid-2024 and has since grown to an impressive $500M ARR. The company was valued at $5B following a $500M funding round in 2025, with the investment supporting further AI development and platform expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Specialized learning and development programs and access to an in-house performance coach
- Equitable compensation for your contributions, regardless of gender, race, or any other identifying factor
- Access to pay transparency on all of our global roles
- Company equity for applicable employees
- RRSP-matching in Canada, 401k in the US, and pension plans in Ireland
- Hybrid model – striking the right balance between the benefits of in person connectivity that in office brings, and the flexibility of remote
- Flexible paid time off (4-week minimum with opportunities for personalization based on individual needs and achievements)
- Parental leave options for birthing and non-birthing parents
- A $500 contribution to your child’s RESP
- Various health, dental, and vision benefits for you and your family, including an Employee and Family Assistance Program
- Virtual and In-person Wellness Programs to support mental and physical health
- Paid time for volunteering through our Clio Gives program
- $2000 annual counseling benefit for CAD Clions
Company HQ
Burnaby, BC
Leadership
Jack Newton
(Founder & CEO)Alongside serving as Clio's CEO since founding the company in 2008, Jack is an Advisor at Athennian, dealcloser, and Logikcull. Previously, they were a Board Member at ROSS Intelligence and a Director of Product Development at Chenomx.
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