Senior Technical Account Management Specialist, Checkout.com
Crypto and iGaming
$95-110k
Additionally, this role is eligible to earn quarterly incentives
3+ days a week in office
To enable businesses and their communities to thrive in the digital economy.
Open for applications
To enable businesses and their communities to thrive in the digital economy.
1001+ employees
Open for applications
$95-110k
Additionally, this role is eligible to earn quarterly incentives
3+ days a week in office
1001+ employees
Company mission
To enable businesses and their communities to thrive in the digital economy.
Role
Who you are
- 2+ years of experience in a technical account management, solutions engineering, or related client-facing role, preferably within the SaaS or FinTech industry
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Engineering, Business) or equivalent practical experience
- Experience with data analysis and the ability to translate data into actionable insights for both clients and internal teams
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
- Proven ability to build and maintain strong client relationships, with excellent communication, presentation, and interpersonal skills
- Results-oriented with a focus on exceeding client expectations and driving business growth
What the job involves
- As an Enterprise Technical Account Manager (TAM), you will be a trusted advisor and strategic partner to our key clients, ensuring their success and satisfaction with our payment solutions
- You will leverage your technical expertise and relationship-building skills to understand their unique business needs, proactively identify opportunities for optimization, and deliver exceptional service
- This role is critical to fostering long-term partnerships and driving client growth
- Strategic Relationship Management: Cultivate and expand deep, strategic relationships with key enterprise clients, acting as their primary point of contact and trusted advisor for all technical matters
- Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products
- Technical Expertise & Problem Solving: Provide expert-level technical guidance and troubleshooting, resolving complex issues efficiently and minimizing disruption to clients' payment infrastructure. This includes a deep understanding of their integrations and the interplay of our products
- Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables
- Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications
- Product & Market Insights: Gather and analyse client feedback, translating it into actionable insights for our product roadmap. Stay abreast of industry trends, emerging technologies, and regulatory changes (e.g., PSD2, SCA) within the payments landscape, sharing relevant information with clients
- Performance Analysis & Reporting: Monitor key performance indicators (KPIs) to track client success and identify areas for improvement. Provide regular reports and insights to clients and internal stakeholders
Our take
The payments industry has exploded in the last decade as eCommerce continues to grow as the use of cash falls. Checkout.com are building the go-to platform for all things related to payments, such as accepting transactions, processing them and detecting fraud. They've secured a steady stream of funding from top investors like Tiger Global Management, and are the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Wise, Sony Electronics, and Klarna.
They focus on large merchants and try to make their product as customisable as possible, so that companies integrate Checkout.com as an infrastructure partner in their product. This increases the stickiness of the product and creates many opportunities for them to generate revenue.
Checkout.com have high quality proprietary technology (their platform has been designed from the outset so they can easily deliver incremental services as they expand their offering) and claim to offer the most comprehensive cross-border payment solution for digital commerce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
People of all backgrounds are welcomed
"DEIB is where Checkout.com takes it to the next level. This company is excellent at building a sense of belonging and celebrating people from all..."
Funding (last 2 of 4 rounds)
Jan 2022
$1bn
SERIES D
Jan 2021
$450m
SERIES C
Total funding: $1.8bn
Company benefits
- Additional day off on your birthday
- Learning scheme: 2 x Learning Days per year, financial support for external courses
- Internal employee communities and social clubs
- Employee-led community outreach, payroll giving and 2 x volunteering days
- Private comprehensive health insurance via BUPA (Medical history disregarded)
- 24 days holiday (plus bank holidays)
- Great Place to Work accredited in the UK and USA
- We proudly provide stock options to our high performing employees under our equity program
- Global Employee Assistance Programme (EAP)
- Family Forming financial support in partnership with Carrot
- Leadership Development Training
- Premiere health and dental care coverage through Cigna
- Premiere vision coverage through VSP
- You are offered the option to set aside pre-tax wages each month to put towards commuter expenses, like mass transit and parking
- Employees have the option to contribute to a Health Savings Account
- Employees have the option to contribute the maximum federal limit of pre-tax dollars to a Flexible Spending Account
- You can opt into a qualified retirement plan with T Rowe Price
Company values
- Aspire
- Excel
- Unite
Company HQ
London, UK
Articles
Leadership
Guillaume Pousaz
(CEO)Previously founded NetMerchant, which sold European currencies to US merchants. Background in mathematical engineering.
People progressing
First joined as a Software Engineer, was promoted to Senior Software Engineer after 1.5 years and was then promoted to Engineering Lead 6 months later. Ignas is now a Senior Engineering Manager.
Betty joined in late 2019 as a Product Analyst. After just 8 months Betty was promoted to a Product Manager, before becoming a Senior Product Manager just 10 months later.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Checkout.com
- Our IT Infrastructure Engineer, Sheryl Lingachetti, spoke to Zoë Schulz from myGwork - LGBTQ+ professionals & allies about trans rights in Mauritius, allyship and the support she has found in her workplace community 🏳️⚧️👇 https://www.attitude.co.uk/life/business/it-engineer-sheryl-on-coming-out-at-work-support-improves-productivity-for-everyone-442696/
- CTRL-ALT-CONNECT is Tech's latest community 🔥 We've partnered with our friends at Wise to create an inclusive community for people in tech to connect over conversation, networking and drinks. Last week we hosted our first panel discussion in our London office, which centred on the topic of Growth. https://www.linkedin.com/posts/checkout_tech-community-activity-7071841326060720129-qDOt?utm_source=share&utm_medium=member_desktop
- Our Pride Community provides a safe and welcoming space for our LGBTQIA+ colleagues and allies to connect, learn, and advocate for change. https://www.linkedin.com/posts/checkout_lifeatcheckout-activity-7074738991102611457-u7v5?utm_source=share&utm_medium=member_desktop
- Our Pride Community spoke with Adel Naamneh, VP of Solutions Engineering to learn about their experiences of being a member of LGBTQIA+ community and the importance of having corporate responsibility on hiring a diverse work force: https://www.youtube.com/watch?v=k0e9WUmNdVk&t=561s
- Read an interview hosted by The Black Young Professionals Network with the leaders of our Black Community: https://byp-network.com/news/314821
- Read more about the 'FinTech for all' charter, of which we were a founding signatory. The charter aims to create a speak up culture across FinTech, eliminating harassment and bullying: https://fintech.inchorus.org/
- Read this inspiring interview hosted by SheCanCode and one of our female QA Engineers: https://shecancode.io/blog/victoria-santiago-qa-engineer
- Our Principal Product Manager Yasmin, also sat down with SheCanCode on two inspiring articles: https://shecancode.io/blog/meet-yasmin-christie-checkout-principal-product-manager-an-inspirational-tech-career-journey and https://shecancode.io/blog/14-pieces-of-practical-product-management-guidance-from-checkout-part-2
- Plus, our Senior Engineering Manager Marina tells her story with SheCanCode: https://www.shecancode.io/blog/how-to-get-the-best-from-your-team-and-your-own-career-from-one-of-checkouts-engineering-leads
- And finally, our Graduates share some insights too: https://www.shecancode.io/blog/grad-programme-insider-tips-from-checkout
- Find out more information at our Diversity and Inclusion webpage: https://www.checkout.com/diversity-and-inclusion
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