Strategic Operations Manager, Steno

• We’re looking for someone who has a background in analytical rigor with project management expertise
• You have 3-5 years of experience combining analytics and project management, preferably at a high-growth startup, banking, or consulting environment
• You have advanced proficiency in data manipulation and visualization using tools such as Excel, Looker, and Tableau
• You are proficient in SQL and familiar with modern BI tools such as Looker
• You have proven project management experience with ability to lead cross-functional initiatives and manage multiple stakeholders
• You have strong organizational skills with experience managing competing priorities and complex timelines
• You have Inherent curiosity and analytical follow-through - you can't help but ask "why?" and love using data and logic to explore solutions
• You have excellent communication skills with ability to present to both technical and non-technical audiences
• You have a self-starter mentality with ability to prioritize, meet deadlines, and identify opportunities with limited oversight
• You thrive in a fast-paced, high-growth environments with comfort in ambiguity and rapid change

Desirable

• We’re looking for a Strategic Operations Manager to join our winning team, which is revolutionizing the court reporting industry every single day
• We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry
• In this role, you will serve as both a data detective and strategic project leader, playing a dual role that drives operational excellence through insights and execution
• You will work closely with the Director of Strategic Operations to not only uncover valuable data insights but also lead cross-functional projects that transform those insights into actionable business improvements
• This team member will be an indispensable partner in navigating our rapid growth in the competitive legal tech landscape
• Spend significant time immersed in data, uncovering insights that drive strategic decisions and proactively investigating operational trends
• Own insights generation and follow-up across the organization, ensuring data translates into action
• Develop and maintain dashboards that tell meaningful stories about operational performance
• Conduct deep-dive analyses that answer critical business questions and reveal optimization opportunities
• Use data to tell compelling stories that non-technical colleagues can understand and act upon
• Lead and manage complex operational projects from conception through completion
• Coordinate cross-functional initiatives that span multiple departments and stakeholders
• Develop project timelines, track deliverables, and ensure accountability across teams
• Facilitate meetings, workshops, and strategic planning sessions
• Transform analytical findings into structured improvement projects with clear outcomes
• Manage operational process improvements and implementation of new workflows
• Serve as a strategic partner to operations leadership, extending their capacity to drive multiple initiatives
• Present findings and project updates confidently to stakeholders at all levels
• Anticipate business needs by staying ahead with both analytical insights and proactive project planning
• Become the go-to person for both data questions and operational project execution
• Bridge the gap between data insights and practical business implementation
• The Operations team at Steno is essential to our success, and as a key support to the COO, you’ll play a vital role in this dynamic environment. You’ll help ensure that our production, billing, provider operations, customer success, and remote services teams are running smoothly, and delivering high-quality legal services