City Operations Manager, Voi
E-scooter and e-bikes for hire
Job no longer available
E-scooter and e-bikes for hire
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To support a shift towards an urban mobility paradigm focused on community, inclusivity, environment and climate rather than individual car use.
Role
Who you are
- We seek a results-driven professional with strong analytical, operational, and relationship-building skills
- The ideal candidate is adaptable, proactive, and thrives in a fast-paced environment, eager to make a lasting impact in urban mobility
- 3-5+ years of experience in operations, strategy, consulting, or a hyper-growth start-up environment
- Proficiency in tools such as G-Suite and MS Office. You are very comfortable working with and analysing large data sets
- Experience in leading large cross-functional teams as part of complex internal or external project management
- Experience working with and effectively influencing external stakeholders, such as partners, government and media
- Experience working closely with a P&L, budgets, and business cases
- Bachelor or Master of Science in business, economics, engineering or similar would be ideal
- Fluency in German and English is a must
What the job involves
- The City Success team plays a critical role in expanding Voi’s presence in both new and existing markets
- We achieve this by building strong relationships with external stakeholders while leveraging our commercial, operational, and strategic expertise
- As a City Success Manager, you will be responsible for driving the commercial and operational success of a designated region, ensuring sustainable growth and operational excellence
- Market Strategy & Growth: Collaborate with the Senior Manager, Head of City Success, and Country Manager to define and implement strategies for growth, setting clear objectives and success metrics for your cities
- Commercial & Financial Ownership: Oversee city-level P&Ls, ensuring a deep understanding of cost drivers and revenue opportunities to optimize overall financial performance
- Data-Driven Optimization: Work closely with central growth teams and to leverage analytics and enhance key metrics such as scooter utilization, fleet efficiency, and operational performance
- Stakeholder Engagement: Partner with Public Policy and Partnerships teams to strengthen relationships with local stakeholders, ensure regulatory compliance, and drive business development initiatives that expand Voi’s footprint
- Expansion & Market Growth: Support the launch of new cities and the expansion of existing operations, collaborating with core operations teams to ensure seamless execution
- Competitor Collaboration: Where applicable, engage with competitors operating in shared markets to improve compliance and strengthen industry presence
- Customer & City Relations: Address concerns and feedback from users and city officials, ensuring a proactive approach to issue resolution and service improvements
- Continuous Improvement: Identify opportunities for process optimization and lead initiatives to enhance operational efficiency and market positioning
- Tender & Business Development: Contribute to pre-tender and tender processes to maximize Voi’s chances of securing and retaining key city contracts
Application process
- We usually respond within two weeks
Our take
Voi is a micro-mobility company that offers e-scooter and e-bike hiring through a mobile app. The business is part of a wider shift towards enhancing the efficiency and sustainability of urban mobility - a trend that is gaining more and more attention from climate-conscious consumers.
In this growing industry Voi has already made a name for itself, undergoing rapid growth and expanding to serve many countries across Europe. This established footprint will help it compete against other well-known micro-mobility businesses, such as that formed by the merger of Tier and Dott.
Since shifting its focus to achieving profitability, the company has met some important milestones such as its first quarter of positive EBIT. It has also secured substantial funding for further expansion, which suggests a positive future for Voi.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Mar 2024
$25m
LATE VC
Dec 2021
$115m
SERIES D
Total funding: $490.6m
Company benefits
- Get “skin in the game” through our employee options program
- Travel across Germany and collaborate with inspiring, motivated and fun colleagues working towards a common goal
- Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Fredrik Hjelm
(Co-Founder & CEO)Founder and Chairman of Guestit, and a Pledger of the Epic Foundation. Previously an Incubate Member of SSE Business Lab and worked in Business Development at AVITO.ru.
Adam Jafer
(Co-Founder & Tech Lead)Active Angel Investor supporting companies such as Synq, Breathe Battery Technologies and Nothing.
Douglas Stark
(Co-Founder & COO)Former CEO of SSE Business Lab. Was also COO of Budbee and a Business Analyst at Arkwright.
Johan Pietilä Holmner
(Co-Founder)Deputy Board Member of Lakers Group, Olink Proteomics and Axion BioSystems, as well as being Investment Director at Summa Equity. Was previously Deputy Board Member at HyTest.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Voi