General Manager of Owned and Operated, Honor
$198-220k
+ Equity
More information about location
In-home care network
Posted today
In-home care network
501-1000 employees
Posted today
$198-220k
+ Equity
More information about location
501-1000 employees
Company mission
To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.
Role
Who you are
- 6+ years in operational leadership (multi-site/multi-territory preferred), managing P&L, scaling revenue, and leading cross-functional teams
- Experience thriving in high-growth, tech-enabled, digitally native operation
- Proven track record of driving revenue growth through a combination of lead generation, sales funnel conversion, and operational efficiency improvements
- Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools
- Demonstrated success leading change initiatives and operational transformations in complex, fast-paced environments
- Proven ability to own growth and operations across dynamic markets—navigating ambiguity and variability to build, test, and scale repeatable playbooks that drive sustainable performance and expansion
- MBA is a plus
What the job involves
- Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation
- The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network
- As General Manager, O&O, you will own the growth, operations, and P&L performance of a portfolio of territories within Honor’s Owned & Operated business
- Reporting to the Vice President of O&O, this role focuses on strategy, execution, team leadership, while building scalable operational practices that will serve as a flagship model for the broader Home Instead Network
- This is a hands-on leadership opportunity for a results-driven builder who thrives in ambiguity, dives deep into analytics, and leads teams with purpose — making a tangible difference in the lives of aging adults and their families
- Own the full P&L for assigned O&O territories, driving revenue growth, profitability, and operational excellence
- Implement initiatives that accelerate organic YoY growth, moving territories toward aspirational targets of XX%+ annual growth
- Collaborate with the VP of O&O and cross-functional teams to develop and execute strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively
- Build and implement scalable operational playbooks that drive consistency, efficiency, and results across all functional areas
- Standardize processes and resource allocation frameworks to support sustainable growth across territories
- Identify and address gaps in team structure, tools, and reporting to improve operational performance and enable data-driven decision-making
- Lead efforts to standardize reporting and data accuracy, enabling teams to monitor performance, identify trends, and take corrective action
- Pilot new initiatives, technologies, and operational models that address systemic challenges in home care
- Lead experimentation efforts, including data-driven sales processes and referral pipeline management, and translate insights into scalable models for broader adoption across the Home Instead network
- Lead, mentor, and develop cross-functional teams aligned with Honor’s mission, driving a culture of ownership, accountability, and continuous improvement
- Set clear goals and expectations, monitor team performance through standardized reporting, and ensure consistent execution
- Foster strong collaboration across regional and corporate partners to prioritize and deliver operational objectives
- Key Results:
- Growth: Deliver X% growth in hours and revenue in each territory
- Playbook: Develop and implement repeatable, metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance across markets
- Team: Establish a strong local leadership bench and frontline team by hiring the right talent, setting clear performance expectations, and instilling a culture of accountability, continuous improvement, and mission-driven execution
- Competencies:
- Drives High Performance: Sets ambitious goals, leads teams through change, and builds a culture of ownership, accountability, and results — especially in fast-paced, ambiguous environments
- Influence & Collaboration: Exceptional communicator who builds alignment across teams, driving coordinated execution around shared goals
- Leads Change with Purpose: Inspires teams to adopt new processes, embrace operational improvements, and sustain a culture of agility, accountability, and continuous growth
- Turns Data into Strategy: Connects operational and financial insights to business strategy, translating data into clear priorities, targeted actions, and measurable growth outcomes
Application process
- We're hiring across the U.S., with an entirely virtual interview and onboarding process
Our take
Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.
Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.
Boasting the world's largest home care network, the company's advanced care platform is revolutionizing how society cares for older adults. Powering over 1 million hours of care each week and with a number of key leadership hires announced over 2024, Honor is well set to see continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$70m
SERIES E
Oct 2020
$140m
SERIES D
Total funding: $322m
Company benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Seth Sternberg
(Co-Founder & CEO)Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.
Sandy Jen
(Co-Founder)Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.
Monica Lo
(Co-Founder & Strategy & Operations)Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.
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