Director of User Experience, Limble CMMS
$190-230k
More information about location
Maintenance and asset management
Open for applications
Maintenance and asset management
201-500 employees
Open for applications
$190-230k
More information about location
201-500 employees
Company mission
To empower the maintenance professionals who keep our world running.
Role
Who you are
- 7+ years of UX leadership experience managing multi-disciplinary teams
- Proven track record scaling a UX function in a B2B SaaS environment
- Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions
- Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance
- Familiarity with instructional design principles and in-app onboarding/guide best practices
- Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support
- Experience building, maturing, and maintaining a design system from the ground up
- Excellent communication and storytelling—you can align stakeholders and make the case for UX investment
What the job involves
- We're looking for a Director of UX to lead and scale our UX function at a pivotal stage of growth
- You'll report directly to the VP of Product and serve as a strategic partner in accelerating product adoption across Limble's user base
- You'll lead a growing, multi-disciplinary UX team with the mandate to elevate design maturity, embed data-driven practices, leverage AI to boost productivity, and make UX a measurable driver of adoption and retention
- This is a people-first leadership role for someone equally comfortable setting strategic direction and coaching their team through complex, real-world design problems while building partnerships with cross-functional stakeholders
- Lead, mentor, and grow a multi-functional design team
- Build a high-performance design culture grounded in craft, curiosity, and user empathy
- Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows
- Foster a data and feedback-rich environment with strong design critique and review practices
- Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision
- Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one
- Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals
- Collaborate closely with Engineering to ensure design feasibility, velocity, and quality
- Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value
- Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights
- Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions
- Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution
- Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value
- Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation
- Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability
- Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities
- Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions
- Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience
- Evolve and maintain Limble's design system to support scale, consistency, and speed across the product
- Set and uphold a high bar for interaction design, accessibility, and visual quality
- Ensure UX research is integrated into the design process—not an afterthought
Our take
Advancements in IoT technologies offer exciting opportunities for organizations and individuals, enabling effortless monitoring and insights into the functionality, location, and performance of belongings. However, a significant number of physical assets and environments remain unconnected.
Enter Limble, developer of a specialized platform for monitoring and managing non-smart, unconnected physical assets. Its computerized maintenance management software allows organizations to track, manage, schedule, and report maintenance activities. This enables users to optimize asset performance, productivity and cost savings.
With customers like McDonald's, Nike, Pepsi, and DHL Global Forwarding, Limble has experienced great success already. Closing an impressive Series B funding round in 2023, it is focused on expanding its product portfolio, enhancing its user interface, and accelerating its go-to-market strategy.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$20.4m
LATE VC
Jun 2023
$58m
SERIES B
Total funding: $113m
Company benefits
- Fully remote work environment
- Flexible PTO
- 13 paid company holidays
- Paid parental leave
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Employer-paid short-term disability insurance
- 401(k) with company match
- HSA with employer contributions
- Flexible Spending Accounts
- Monthly wellness stipend
- Learning & development reimbursement
- Pet insurance
Company HQ
Lehi, UT
Leadership
Bryan Christiansen
(Co-Founder & Executive Chairman)Self-taught full-stack developer experienced in marketing and entrepreneurship.
Miguel Ramos
(Co-Founder & Advisor)Previously worked as an R&D Engineer at CR Bard and Merit Medical Systems. Also Founded Interact3D where they served as the President and CEO.
Patricia Sagastume
(Co-Founder & VP of Finance)Previously served as the CFO at Katana Rx, EscrowTech International, and Gold Elite Apparel.
Jeff Babb
(Co-Founder & VP of Engineering)Previously worked as a Systems Administrator/IT Manager at EscrowTech International.
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