Operations Manager, Voi Technology
Electric scooter rentals
Posted today
Electric scooter rentals
501-1000 employees
Posted today
501-1000 employees
Company mission
To create safe, sustainable and reliable micromobility for everyone.
Role
Who you are
- We're looking for a strategic thinker and an influential negotiator, someone who thrives in a dynamic environment and can cultivate high-value relationships
- In addition to being fluent in English and German, we believe the right person has:
- Relevant education in business, economics, engineering, or a related field
- 3-5+ years of experience in operations, strategy, consulting or similar
- A proven track record of successful contract negotiations, demonstrating your ability to secure advantageous terms
- Experience working with and effectively influencing external stakeholders, such as logistic partners and suppliers
- Solid experience working closely with a P&L, navigating complex negotiations, managing budgets, and building robust business cases
What the job involves
- As an Operations Manager for the Germany region, you will be accountable for the strategy & execution of our in-field operations including 3PL management, workforce management and performance tracking
- You will be managing all aspects of contract development, from reviewing to negotiations and execution
- In this role, you will report into the Head of Operations and work closely with both internal and external stakeholders to ensure our partnerships deliver high value for the company
- Driving the strategic decision-making process in close collaboration with internal stakeholders in Germany to determine the optimal operational model for each market
- Identify & source 3PL logistics partners & own end-to-end contract negotiations
- Owning the budget and forecasting processes for our external partners and internal stakeholders
- Monitoring contract performance and compliance, including conducting periodic local audits
- Collaborating closely with internal stakeholders to define clear contractual needs and objectives
- Managing critical relationships with our external partners and internal teams to ensure efficient operations
- Working in close collaboration with the broader Market Operations team, acting as the bridge between central and local teams to continuously drive improvements in our ways of working and service delivery
- Creating cross-market supplier strategies and proactively identifying new partnership opportunities to maximize our volume and revenue benefits, ensuring we collaborate with the best suppliers
Our take
Micromobility plays an important role in shaping fossil-free cities and Voi wants to make sure the transformation happens in the right way. The company is a leading e-scooter operator working to create towns and cities made for living, free from congestion, noise and pollution.
To create an effective micromobility service, Voi ensures that users have access to safe and solid vehicles out in the streets, an easy-to-use app and efficient operations. To ensure this, the company owns, controls and develops all aspects of its service, from tech platform, hardware, fleet operations, to marketing and policy work. This enables fast decision-making and execution, and allows Voi to use its data as a compass to guide it towards optimised rides.
Sustainability is a part of the company's DNA; since January 2020 its service has become carbon neutral in all cities, and future plans include a goal to become climate-positive by 2030. The company's popularity is clear – it has reached 100 million rides – yet it has struggled to remain profitable. In 2021 Voi reduced its spending and the company is currently shrinking its global headcount, which is hoped to accelerate its path to profitability. Nevertheless, Voi has enjoyed success in British cities such as Gloucester and Cambridge.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2024
$25m
LATE VC
Dec 2021
$115m
SERIES D
Total funding: $490.6m
Company benefits
- Free Voi Pass
- Personalized workplace experience
- Pension
- Option program (permanent positions)
- ClassPass
- Social events!
- Voi Swag
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Fredrik Hjelm
(CEO)Prior to Voi, he founded Guestit, the Nordics’ most successful Airbnb management company, and worked in business development for Avito.ru.
Douglas Stark
(COO)Previously CEO of SSE Business Lab and COO of Budbee. Completed a BSc in Business and Economics in Stockholm School of Economics.
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