Senior Solutions Consultant, Enfuce

• Card processing is the key, issuing side
• Knowledge of working with card schemes (Visa/Mastercard)
• Ability to understand the bigger picture
• Scale-up/start-up experience, ability to wear many hats
• Have had a very active role in launching/scaling a card offering within a scale-up company
• CSM, Pre-Sales, Project Manager background (highly dependent on how hands on (person/previous experience; in-depth), technical sales experience
• Ability to take ownership and come up with new ideas as the team is growing
• Agile way of working, constant change
• Ownership over their own role
• Autonomy, ability to tolerate ambiguity
• Eye for detail - need to and want to understand

Desirable

• Main purpose of the role is to assist primarily Sales (new sales) and CSM (up/cross-sales) with understanding and defining the required scope to meet Customers’ needs
• The role also focuses on managing the opportunity together with the BDM in a way that utilises the rest of the organisation’s resources as scarcely as possible
• As a trusted advisor to the BDM, we are responsible, together with the BDM, of ensuring that the prospect fits Enfuce CaaS model, target segment and size, validating any R&D needs, as well as our risk and compliance
• Deep ecosystem knowledge - We do this through aligning with important stakeholders, such as Partner relations and Product & Tech to always be on top of new features, products and Enfuce’s roadmap
• We also keep ourselves educated about the industry, trends and competitor actions to maintain our expertise that is key to the role
• There is constant change not only within EFS and ELS (Enfuce regulated entities) and we constantly want to improve our way-of-working (ultimately our messaging as well as Card Program documentation)
• Scoping - To scope and ensure feasibility from Enfuce CaaS perspective we build an unwavering understanding of the opportunity and what the prospect aim to accomplish
• Through listening, and dialogue we showcase Enfuce’s value as a trusted payment processing partner
• This will allow us to confirm and document ideal funds flows, onboarding journeys and any additional 3rd parties involved with the facilitation of the card programme
• By excelling in the above, we make Customer onboarding faster while avoiding scope creeps during implementation
• System & Reporting - Keeping Salesforce up to date with our findings related to ongoing opportunities
• Solution Consultants own the Program Scope Form content which should act as the guiding principle for onboarding managers when it comes to agreed scope (eliminating scope creeps)
• Deal review – Solution Consultants are key members of the Deal Desk committee, making sure that all opportunities are properly qualified and that the BDM’s issuing a value proposal, deliver the key value points of differentiation
• Contract drafting – Solutions Consultant’s draft Schedules 2 & 3 (Products & Scope) in CaaS Agreements, which is the starting point for legal team to draft a contract/agreement
• Support implementation - Follow and take a consultative part of the implementation project to help the Onboarding manager maintain the red thread of what was discussed and decided during the sales cycle
• We do this by being part and actively following the slack channels related to the client onboarding