Customer Marketing Manager, OneTrust

Salary not provided

+ Equity RSUs and annual performance bonus opportunities

Salesforce

Senior level

London

3 days a week in office

Data privacy & compliance platform

Be an early applicant

Data privacy & compliance platform

1001+ employees

B2BArtificial IntelligenceSecurityEnterpriseCompliancePrivacyMachine LearningSaaSCyber SecurityAutomationCloud Computing

Be an early applicant

Salary not provided

+ Equity RSUs and annual performance bonus opportunities

Salesforce

Senior level

London

3 days a week in office

1001+ employees

B2BArtificial IntelligenceSecurityEnterpriseCompliancePrivacyMachine LearningSaaSCyber SecurityAutomationCloud Computing

Company mission

The mission at OneTrust is to help companies use trust as a competitive advantage.

Job

Company

Role

Who you are

5 - 7 years of experience in B2B SaaS marketing, within customer marketing or customer advocacy programs
Passionate about amplifying customer voices and delivering value through storytelling and engagement
Exceptionally organized and able to manage multiple projects and deadlines
A strong communicator—written and verbal—with an eye for detail and a knack for relationship-building
Comfortable working cross-functionally and collaborating with various teams and stakeholders
Familiar with tools such as Salesforce, advocacy platforms, and review platforms (G2, TrustRadius)
Data-driven and results-oriented, with a desire to continuously learn and improve
Excited to contribute to a growing team and make an immediate impact

What the job involves

Customers and their success are at the heart of everything we do at OneTrust. As the Customer Marketing Manager, you will support and execute programs that celebrate our customers, amplify their success, and drive deeper engagement, retention, and advocacy
Reporting to the Director of Customer Marketing, you will collaborate closely with cross-functional teams including customer success, product, sales, and demand generation to bring customer-centric initiatives to life
This is a great opportunity for a hands-on marketer who is passionate about telling customer stories, driving value, and growing a best-in-class advocacy engine
Support the execution of OneTrust’s customer marketing programs across advocacy, storytelling, and community initiatives
Identify and engage happy customers to participate in marketing activities (e.g., case studies, testimonials, speaking opportunities, peer reviews)
Help maintain a consistent pipeline of customer stories and references for use across marketing, sales, and product teams
Coordinate customer participation on review sites like G2 and Gartner Peer Insights, helping to keep OneTrust’s presence strong and visible
Assist in the planning and execution of customer programs including user groups, virtual events, and advisory boards
Partner with customer success and account teams to identify advocates and opportunities for deeper engagement
Support the customer reference program, ensuring timely responses to reference requests and maintaining updated records
Track and report on customer marketing KPIs, helping to demonstrate program impact on retention, pipeline, and brand awareness
Bring creativity and attention to detail to all aspects of customer engagement, delivering high-quality work that reflects our brand

Salary benchmarks

Our take

Eye-watering fines for privacy and compliance violations have pushed data privacy and data management high up on the agenda of the world's biggest companies. OneTrust's privacy platform exists to help these companies ensure they are compliant with local laws wherever they operate, with a suite of tools to speed up compliance processes and build "privacy by design".

The company has set about making its offering the most comprehensive on the market, largely through acquisitions such as that of Climate Action and Carbon Management Platform Planetly. Successfully cementing itself as the leading body in trust intelligence - as well as gaining accolades such as ranking in the 2022 Forbes Cloud 100 - has ensured it the reputation to pursue further expansion, as it adds further innovative capabilities such as Certification Automation to its ecosystem.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

33% female employees

-8% employee growth in 12 months

Glassdoor (2.8)

Company

Funding (last 2 of 6 rounds)

Jul 2023

$150m

LATE VC

Apr 2023

$50m

LATE VC

Total funding: $1.1bn

Company benefits

Workstyle Flexibility - The option to work in the office, fully remote, or on a hybrid flex schedule based on their role and responsibilities.
Career Development - Become an expert by earning industry certifications paid for by us through our learning & development program.
Employee Recognition - Our people are invited to attend employee appreciation social events, participate in ticket giveaways, and celebrate one another through shout outs.
Focus on Wellbeing - We have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays (including your birthday off), and paid sick days.
Medical/Prescription Drug - We offer company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs.

Company HQ

Perimeter Center, Sandy Springs, GA

Leadership

Kabir Barday

(CEO)

Previously Director of Product Management at at VMWare.

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