Recruiter, Gusto
Customer Experience
$94-111k
2-3 days a week in office
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$94-111k
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- The CX team is deeply passionate about our customers, and leverages technology and service to set customers up for success with their payroll, benefits and HR needs
- 3+ years of full-cycle Business/Corporate/CX recruiting experience where you have supported both high volume and leverage recruiting
- Minimum of 1 year supporting volume hiring
- Minimum of 1 year supporting leverage hiring for niche roles
- Tactical experience using Greenhouse, Workday, and other recruiting tools such as Gem, Calendly, and LinkedIn Recruiter
- Preferred: previous experience recruiting for health insurance/benefits and/or payroll providers
- Experience coaching hiring managers, providing consultative guidance throughout the recruiting process
- Proven experience with passive sourcing and strategic pipeline building, and experience closing profiles ranging from entry level, to senior leadership positions
- Familiarity with funnel metrics - you can use your data to understand and predict candidates needed to achieve hiring targets
- Ability to qualify a candidate and understand what each candidate brings to the table, as well as connect that candidate with the right opportunity at Gusto
- At your best in a fast-paced, constantly changing environment
What the job involves
- At Gusto, the People team is the foundation of everything we do. We believe that attracting, hiring, developing, and retaining talent is core to our success
- As a Recruiter in this role, you’ll support full-cycle recruiting for our Customer Experience (CX) team, the largest organization at Gusto
- In this position, you’ll leverage your recruiting experience to support a range of searches across CX, including (but not limited to), high volume customer service, mid-level and senior leadership, and niche industries like Workforce Management and Quality Assurance
- You will be a true business partner to our hiring managers, heavily impact Gusto’s CX hiring strategy, and hire world-class talent
- Manage full-cycle recruitment supporting benefits, payroll, and other CX teams at Gusto
- Partner with hiring teams to understand their organizational objectives and drive a customized hiring plan to achieve those goals
- Create unique strategies to identify, attract, engage and close the best talent from branding and events to sourcing and referrals
- Manage candidates in process to provide them with the most delightful candidate experience
- Build proactive pipelines to support niche searches across different levels and functions
- Partner with cross-functional teams including Compensation, HR Business Partners, and Executive Operations
- Proactively contribute to improving Recruiting at Gusto by challenging the status quo and providing useful suggestions for improvement
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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