Program Operator, Uplight
$54-68k
+ Bonus + Equity
Clean energy technology partner
Be an early applicant
Clean energy technology partner
501-1000 employees
Be an early applicant
$54-68k
+ Bonus + Equity
501-1000 employees
Company mission
To fuel the transition to clean energy in order to build a more sustainable future.
Role
Who you are
- Entry-level role requiring minimal experience
- Ability to operate autonomously on low-complexity tasks and seek guidance when necessary
- Strong time management and prioritization skills to coordinate multiple projects and deliverables effectively
- Excellent problem-solving mindset; demonstrates curiosity by asking questions and seeking guidance on issue escalation
- Effective communication skills, including planning discussions, clear articulation of questions/issues, and appropriate escalation
- Basic understanding of operational tools and processes, with a willingness to update documentation and suggest improvements
- Fundamental knowledge of the product, its purpose, and functionalities
- Collaborative team player with a proactive approach to supporting team learning and shared success
- Strong initiative and accountability in achieving program outcomes
- Ability to interact with cross-functional teams and seek guidance on operational capabilities when necessary
- Willingness to learn how to use project management tools and methodologies such as , JIRA/Confluence, Asana, Excel, Wrike, Figma, Miro/Lucid. Comfortable with process flow diagramming
- Willingness to learn and gain technical Proficiency with tools such as Sublime, Utilizing Python scripts, ExcelAWS S3, CRMs, VSCode, Redash, DataDog
- Willingness to learn how to be proficient at interpreting data & revenue models and associated forecasting, experience using BI tools
What the job involves
- We are seeking a Program Operator to join our team and help us achieve our ambitious goals for our business and for the planet
- The Program Operator is an entry-level position responsible for supporting and executing operational tasks for a small number of less complex programs
- The Program Operator will be the front line customer support for our utility clients - answering questions directly from utility customers to ensure quick resolution, helping maximize program participation, while maintaining the highest customer satisfaction
- This role requires minimal experience and works under close supervision while gradually developing autonomy on low-complexity tasks
- The Program Operator is expected to meet routine deadlines, prioritize multiple deliverables effectively, and proactively identify barriers to program outcomes
- This role is ideal for individuals eager to learn, with strong problem-solving skills and effective communication abilities
- Provide professional Tier 1 customer support for Virtual Power Plant (VPP) programs, ensuring high-quality service that represents utility clients and programs
- Address Tier 2 customer support ticket escalations, ensuring resolution meets or exceeds ticket SLAs
- Execute manual operational processes while maintaining an understanding of the broader operational framework to enable effective problem-solving
- Document manual processes to support knowledge sharing and process standardization
- Provide on-call support across programs during event seasons, effectively communicating with stakeholders and following identified escalation paths
- Train and support contractors to ensure consistent program execution
- Independently and proactively manage the timeliness of tasks and deliverables
- Ensure clear and effective communication across appropriate channels to support program success
- Establish and maintain strong relationships with internal and stakeholders, clarifying priorities for bug fixes and engineering support
- Provide secondary support on a few, low complexity programs
- Answer customer inquiries and drive resolution to customer requests in a timely manner
- Apply critical thinking to identify, define, triage, and assess problems, ensuring meaningful solutions that keep programs on track
- Monitor and report on dispatch success of demand management events to ensure efficiency and program effectiveness
- Leverage system and backend process knowledge to solve problems and provide feedback on products and services
- Build and maintain collaborative relationships with team members to define and achieve key objectives and results
- Observes client-facing conversations to gain confidence and context
- Supports internal planning and escalation discussions with manager and peers
- Develops foundational communication skills to articulate questions and program issues
Our take
Uplight provides end-to-end technology solutions that aim to increase efficiency within energy ecosystems. The company's tech solutions consist of energy personalization systems to motivate customers to use energy more efficiently, in addition to energy reports, marketplaces, and other API microservices. They're currently working with more than 80 of the world’s leading electric and gas utilities.
Uplight’s software gives these utility companies granular data about how customers consume energy in their homes and businesses and offers ways to reduce their base power demand. They also offer a consumer marketplace for finding rebates and deals on energy-efficient appliances and electric vehicles.
The company has grown rapidly, reaching Unicorn status in 2021, despite only being founded two years previously. Uplight is entering its next phase of growth, focusing on significantly scaling its software solutions to further expand globally. It acquired Virtual Power Plant provider Autogrid in 2023 to embolden these aims.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Medical & Dental
- Flexible PTO
- 401k Match
- Parental Leave
- Peer Recognition
Company HQ
Boulder, CO
Leadership
Luis D'Acosta
(CEO (Not Founder))Previously Executive Vice President at Schneider Electronics, CEO at SEL, Director General of Mexico for Schweitzer Engineering Laboratories and Power Systems Manager in Mexico for ABB.
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