Global Account Director, SugarCRM
$80-100k
+ Commission based on ARR sales, depending on experience + Employee Referral Bonus Program
Customer relationship management platform
Be an early applicant
Customer relationship management platform
501-1000 employees
Be an early applicant
$80-100k
+ Commission based on ARR sales, depending on experience + Employee Referral Bonus Program
501-1000 employees
Company mission
To help marketing, sales and customer service teams achieve high-definition customer experiences by providing the CRM platform that makes the hard things easier.
Role
Who you are
- 7+ years of experience in customer success, account management, or a related field, with at least 3 years in a role managing large, global accounts
- Strong understanding of global market dynamics and cultural sensitivities
- Exceptional communication and interpersonal skills
- Proven track record of successfully managing large, complex customer accounts
- High level of strategic thinking and analytical skills
- We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team
What the job involves
- As a Global Account Director, you will be responsible for overseeing the relationship and strategic management of some of our largest and most significant global accounts. Your goal will be to ensure the satisfaction, retention, and expansion of these accounts across multiple countries.
- The ideal candidate will possess a strong understanding of global business practices, be an expert communicator, and have the ability to navigate complex organizational structures in a multi-cultural environment
- Strategic Account Management: Develop and maintain strategic relationships with key stakeholders within large global accounts. Understand their business goals, processes, and challenges to align our services with their strategic needs
- Global Coordination: Work closely with Sugar teams across different regions to ensure a unified approach to account management. Tailor strategies to accommodate regional differences in business practices, culture, and regulatory environments
- Customer Advocacy: Act as the voice of the customer within the company. Gather feedback and communicate customer needs and insights across product, sales, and marketing teams to help guide the direction of product development and marketing strategies
- Cross-Functional Collaboration: Collaborate throughout Sugar to ensure account renewals and expansions are executed seamlessly. Partner with marketing and product teams to help create and refine offerings that meet the diverse needs of global customers
- Performance Metrics and Reporting: Track and analyze key account metrics across regions. Prepare and deliver comprehensive reports detailing account status, risks, and opportunities to executive leadership
- Issue Resolution: Serve as the escalation point for resolving any issues or challenges faced by customers. Ensure prompt and effective resolution to maintain customer trust and satisfaction
Our take
Many leading CRM software require a lot of manual entry, but have little job-specific functionality, making tracking and interacting with potential and current customers time-consuming and inefficient. SugarCRM, which started as a project to elevate CRM with automation, has since grown into an AI-driven cloud product used by thousands of companies across the globe.
The Sugar Platform incorporates robust cloud structures and security, presents AI-powered predictions for customer trajectories and supports macro and micro customisation options. Importantly, its versatility and flexibility make it suitable for multiple teams across the CRM landscape.
Though it's far from the only CRM platform on the market, SugarCRM’s longevity as a company exemplifies its trusted status among businesses from many sectors. Ultimately, CRMs are a vital part of almost all industries, and Sugar’s established place in the market gives it plenty of scope for further success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2019
$16m
LATE VC
Jan 2015
$3.6m
CONVERTIBLE
Total funding: $139.2m
Company benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
Company HQ
Financial District, San Francisco, CA
Leadership
Clint Oram
(Co-Founder & Chief Strategy Officer)Previously Product Manager at Epiphany and Software Engineer at Hewlett Packard Enterprise.
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